Cynthia Rodriguez
Wesley Chapel
Summary
Motivated and dedicated professional currently enrolled in a Respiratory Therapist program, seeking a position in healthcare to continue gaining experience in a hospital environment. Brings a strong background in customer service within both healthcare and IT environments, with a proven ability to handle client interactions effectively. Highly skilled in problem-solving, multitasking, and communication skills. Committed to patient-centered care, operational efficiency, and supporting clinical groups through collaborative teamwork and attention to industry standards.
Overview
8
8
years of professional experience
Work History
Respiratory Therapist Intern
St. Joseph's Hospital and Medical Center
01.2025 - Current
- Assist licensed Respiratory Therapists with patient care and therapeutic procedures
- Set up and clean respiratory equipment including ventilators, BiPAP, CPAP, high-flow oxygen devices, and Airvo systems
- Stock and organize respiratory supplies throughout the department
- Participate in Code Blue responses; current CPR certification maintained
- Support inventory tracking and restocking processes as needed
Customer Service Representative
Daybreak Staffing
09.2021 - 01.2025
- Handle diverse client calls, enhancing satisfaction and resolving issues Timely Manner.
- Schedule appointments, achieving high client satisfaction through efficient service.
- Explain health insurance options, addressing client inquiries effectively.
- Assist with tasks during calls, maintaining smooth operations and workflow.
- Follow up with call backs and voicemails quickly to ensure timely resolutions.
Customer Service Representative
ConnectYourCare
11.2020 - 06.2021
- Handled diverse client calls, enhancing satisfaction and resolving issues promptly.
- Scheduled appointments efficiently, maintaining high client satisfaction levels.
- Explained health insurance options, addressing client concerns with clarity.
- Collaborated with insurers to update claims, ensuring accurate client information.
- Managed accounts receivable, adjusting payments to maintain financial accuracy.
- Maintained meticulous client records, ensured HIPAA compliance, and educated clients on HSA, HRA, and FSA products, enhancing service quality.
- Provided prompt follow-ups on voicemails, facilitated email communication, and managed inbound/outbound calls, ensuring timely issue resolution.
- Assisted with additional tasks while handling calls, collaborated across departments, and adhered to IRS and COBRA guidelines, boosting team productivity.
Veterinary Technician/ Receptionist
Circle of Life Animal Hospital
10.2018 - 02.2020
- Handled customer queries, improving satisfaction by ensuring accurate information.
- Assisted in animal exams and medication, enhancing patient care and recovery.
- Managed inventory and supply orders, maintaining optimal stock levels.
- Scheduled appointments and processed payments, streamlining clinic operations.
- Maintained medical records, supporting veterinarians with timely updates.
- Administered medications, conducted lab tests, and maintained accurate medical records, contributing to comprehensive patient care and treatment plans.
- Engaged with pet owners, offering compassionate communication and education on animal care, fostering strong client relationships and trust.
- Fostered strong client relationships through compassionate communication, educating pet owners on animal care and building trust.
Veterinary Receptionist/Veterinary Technician Assistant
Cross Creek Animal Hospital
07.2017 - 10.2018
- Managed patient scheduling, ensuring efficient clinic operations and improved client satisfaction.
- Assisted veterinarians in exams, enhancing animal care and fostering positive recovery outcomes.
- Coordinated supply orders, maintaining inventory and supporting seamless clinic functionality.
- Educated pet owners on preventative care, promoting animal health and compliance with guidelines.
- Implemented effective triage system for incoming patients, ensuring urgent cases received immediate attention and improving overall animal care outcomes.
- Fostered strong communication between veterinarians and pet owners, facilitating comprehensive understanding of animal health issues and treatment plans.
- Maintained meticulous medical records and conducted precise laboratory tests, contributing to accurate diagnoses and appropriate treatment strategies.
- Provided compassionate care to animals and empathetic support to pet owners, creating a positive and reassuring environment in the veterinary clinic.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL08.2023
High School Diploma - undefined
Wire Grass Ranch
Wesley Chapel, FL05.2015
Skills
- Call Management , Data Entry, Appointment Scheduling , Microsoft Excel , Multi-Task Management , Problem-solving, Medical terminology , Laboratory Experience, HIPAA Compliance , CPR/BLS Certification
- Setup of respiratory systems
LANGUAGES
English.
Timeline
Respiratory Therapist Intern
St. Joseph's Hospital and Medical Center
01.2025 - Current
Customer Service Representative
Daybreak Staffing
09.2021 - 01.2025
Customer Service Representative
ConnectYourCare
11.2020 - 06.2021
Veterinary Technician/ Receptionist
Circle of Life Animal Hospital
10.2018 - 02.2020
Veterinary Receptionist/Veterinary Technician Assistant
Cross Creek Animal Hospital
07.2017 - 10.2018
High School Diploma - undefined
Wire Grass Ranch
Associate of Arts -
Hillsborough Community College
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