Cynthia Rodriguez
Chicago,IL
Summary
Extensive experience in customer service and team leadership at Dollar Tree. Proven ability to enhance operational efficiency and foster positive relationships among staff. Skilled in money handling and decision-making, consistently achieving high customer satisfaction and maintaining a secure environment. Committed to driving team success and improving service standards.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dollar Tree
07.2024 - Current
- Assisted in training new staff on company policies and operational procedures.
- Contributed to team meetings by sharing insights on process improvements and challenges.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Insure on the Spot
09.2022 - 07.2024
- Resolved customer inquiries efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Key Holder
Dollar General
04.2020 - 08.2022
- Managed opening and closing procedures, ensuring store readiness and security compliance.
- Trained and mentored new staff on customer service standards and operational processes.
- Executed inventory management tasks, including stock and organization of merchandise displays.
- Assisted in maintaining a clean and safe store environment for customers and employees.
Assistant Manager
Dollar Tree
06.2019 - 03.2020
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Stocked shelves and organized merchandise to optimize store layout and accessibility.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
William Howard Taft Highschool
Chicago, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
07.2024 - Current
Customer Service Representative
Insure on the Spot
09.2022 - 07.2024
Key Holder
Dollar General
04.2020 - 08.2022
Assistant Manager
Dollar Tree
06.2019 - 03.2020
High School Diploma -
William Howard Taft Highschool