Cynthia Rodriguez
Wesley Chapel
Summary
Compassionate Respiratory Therapist student with a solid foundation in customer service across healthcare and IT sectors. Skilled in problem-solving, multitasking, and effective communication. Committed to enhancing patient care and operational efficiency through collaborative teamwork and adherence to industry standards.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
RESPIRATORY THERAPIST INTERN
St. Joseph's Hospital and Medical Center
Tampa
01.2025 - Current
- Assisted licensed Respiratory Therapists in delivering patient care and executing therapeutic procedures
- Set up and maintained respiratory equipment, including ventilators, BiPAP, CPAP, high-flow oxygen devices, and Airvo systems, ensuring readiness for patient use
- Managed inventory of respiratory supplies, ensuring timely restocking and organization throughout the department
- Assisted during Code Blue emergencies by following established protocols
- Monitored inventory levels and restocked supplies
CUSTOMER SERVICE REPRESENTATIVE
Daybreak Staffing
Florida
09.2021 - 01.2025
- Handled diverse client calls, resolving issues promptly and enhancing satisfaction.
- Scheduled appointments, ensuring high client satisfaction through efficient service.
- Explained health insurance options, effectively addressing client inquiries.
- Assisted clients with various tasks during calls to ensure effective communication., maintaining smooth operations and workflow.
- Followed up on call backs to ensure timely responses for clients. and voicemails quickly to ensure timely resolutions.
CUSTOMER SERVICE REPRESENTATIVE
ConnectYourCare
Tampa
11.2020 - 06.2021
- Handled diverse client calls, resolving issues promptly to enhance overall client satisfaction.
- Explained health insurance options, addressing client concerns with clarity.
- Scheduled appointments efficiently, maintaining high client satisfaction levels.
- Provided prompt follow-ups on voicemails, facilitated email communication, and managed inbound/outbound calls, ensuring timely issue resolution.
- Collaborated with insurers to update claims, ensuring accurate client information.
- Maintained meticulous client records and ensured HIPAA compliance while educating clients on HSA, HRA, and FSA products to improve service quality.
- Executed prompt follow-ups on voicemails and managed inbound/outbound calls, facilitating email communication to ensure timely issue resolution.
- Managed accounts receivable, adjusting payments to maintain financial accuracy.
VETERINARY TECHNICIAN/ RECEPTIONIST
Circle of Life Animal Hospital
Tampa
10.2018 - 02.2020
- Resolved customer queries, enhancing satisfaction through accurate information delivery.
- Assisted in animal exams and medication, enhancing patient care and recovery.
- Maintained medical records, supporting veterinarians with timely updates.
- Handled customer queries, improving satisfaction by ensuring accurate information.
- Engaged with pet owners, offering compassionate communication and education on animal care, fostering strong client relationships and trust.
- Fostered strong client relationships through compassionate communication, educating pet owners on animal care and building trust.
- Educated pet owners on animal care, building trust and fostering strong client relationships through compassionate communication.
- Managed inventory and supply orders, maintaining optimal stock levels.
VETERINARY RECEPTIONIST/VETERINARY TECHNICIAN ASSISTANT
Cross Creek Animal Hospital
Tampa
07.2017 - 10.2018
- Assisted veterinarians in exams, enhancing animal care and fostering positive recovery outcomes.
- Implemented effective triage system for incoming patients, ensuring urgent cases received immediate attention and improving overall animal care outcomes.
- Coordinated supply orders and maintained inventory, ensuring clinic operations ran smoothly.
- Educated pet owners on preventative care, enhancing animal health awareness and adherence to care guidelines.
- Fostered strong communication between veterinarians and pet owners, facilitating comprehensive understanding of animal health issues and treatment plans.
- Fostered communication between veterinarians and pet owners, ensuring clear understanding of animal health issues and treatment plans.
- Managed patient scheduling, ensuring efficient clinic operations and improved client satisfaction.
- Coordinated supply orders, maintaining inventory and supporting seamless clinic functionality.
Education
Associate of Science - Respiratory Therapy
Hillsborough College
Tampa, FL 08.2024 - 08.2026
High School Diploma -
Wiregrass Ranch High-school
Wesley Chapel, FL 08.2011 - 05.2015
Skills
- Ventilator management
- Respiratory Diagnostics
- Patient Assessment
- Electronic Health Records
- Advanced Cardiac Life Support
- Medical terminology
- Patient Coordination
- HIPAA Compliance
- Microsoft Excel
- Multitasking
- Problem-solving
Languages
English
Timeline
RESPIRATORY THERAPIST INTERN
St. Joseph's Hospital and Medical Center
01.2025 - Current
Associate of Science - Respiratory Therapy
Hillsborough College
08.2024 - 08.2026
CUSTOMER SERVICE REPRESENTATIVE
Daybreak Staffing
09.2021 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
ConnectYourCare
11.2020 - 06.2021
VETERINARY TECHNICIAN/ RECEPTIONIST
Circle of Life Animal Hospital
10.2018 - 02.2020
VETERINARY RECEPTIONIST/VETERINARY TECHNICIAN ASSISTANT
Cross Creek Animal Hospital
07.2017 - 10.2018
High School Diploma -
Wiregrass Ranch High-school
08.2011 - 05.2015