Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Cynthia Romana

Walled Lake,MI

Summary

Experience in the commercial sector, knowledge and experience at different levels of the negotiation process. Excellent interpersonal relationships and communication skills. Analytical and meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit channel growth. Ease of navigating the digital environment, preparing presentations, spreadsheets and graphs. Innovative Interior Designer specializing in high-end home decor projects. Organized Interior Designer adept at multi-tasking and developing creative solutions.

Overview

21
21
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Volunteer

HOPE, Shelter Pontiac Michigan
Pontiac, MI
01.2019 - 01.2020
  • Group participant, to cook and serve dinners to shelter residents.
  • Assisted with special events and programs.

Interior Designer

Freelancer
São Paulo, São Paulo
01.2016 - 04.2017
  • Development of residential projects, renovations in general, monitoring of works, budgets and decoration.
  • Prepared product and layout documents implementing diverse design concepts.
  • Created professional presentations using Vector and Sketchup to creatively communicate design intent and direction.
  • Carefully reviewed contractor submittals of finish materials.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Volunteer

D.I.S - Departamento De Integração Social
São Paulo, São Paulo
01.2005 - 08.2011
  • Social Work with 200 kids from Favela Alba, in São Paulo.
  • Organized event schedules and implemented reminder systems.
  • Encouraged donations with community fundraising events and campaigns.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Helped organize and manage events and projects.
  • Met with other volunteers and program leaders to discuss new services.

Key Accounts Sales Manager

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
10.2011 - 09.2013
  • I was a Key Account manager responsible for attending only clients who purchased large fleets of buses.
  • Our portfolio consisted of 150 clients and a sales volume of R$ 1.3bi.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Conducted economic and demographic research and analysis to produce critical reports.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Supported sales and reporting for large and medium-sized accounts.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built diverse and consistent sales portfolio.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Exceptional computer skills
  • Worked independently with minimal supervision.
  • Prepared and deliver customer sales quotes.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Manager

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
09.2008 - 09.2011
  • Provided Services to Mercedes-Benz dealership network, specifically for financing processes.
  • Insurance sales, business prospecting with external company and client visits.
  • Also control of management reports and sales monitoring procedures for post-sales services.
  • Responsible for training salespeople and dealership managers.
  • Took part in credit committees with the purpose of explaining and justifying clients financing qualifications.
  • Sales volume of R$ 33mi in 2010 and R$ 54mi in 2011, a 64% increase in customer base reaching 230 clients in 2011.
  • Largest sales of insurance for the State of São Paulo Region with a premium of R$ 200k in 2011.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Key Account Sales Assistant

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
02.2005 - 08.2008
  • Monitoring operations, operational control of financing contracts, preparation of management reports and statistics.
  • Responsible for airline and lodging reservations for business managers.
  • Assisted with quotation and negotiation of financing fees, formal registration of documents also filling out costumers’ financial information.
  • Managed all post-sales processes including total and partial early settlement, change of jurisdiction, contractual changes and debt renegotiation
  • I participated in all processes along with the Business Managers generating an increase in turnover of R$ 100mi in 2005 to R$ 600mi in 2008, as well as the number of clients from 20 to 120 active clients.
  • Supported sales and reporting for large and medium-sized accounts.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.

Collection Analyst

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
07.2003 - 02.2005
  • Renegotiation of contracts and monitoring of financial risk ratios reported to the Central Bank
  • Collaborated on collection and dispute resolution issues.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing and profit and loss statements for clients.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Office Manager and Receptionist

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
07.2002 - 07.2003
  • Customer care and services, control office operating expenses, including inventory control and purchasing of supplies and materials
  • Confirmed appointments, communicated with clients and updated client records.
  • Assisted budget preparation and accompanied ISO 9001 certification processes.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Administrative Assistant

Banco Mercedes-Benz Do Brasil S/A
São Paulo, São Paulo
01.2001 - 06.2002
  • Formalizing contract document registration and verification of clients’ documentation.
  • Executed record filing system to improve document organization and management.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Education

Bachelor Degree - Interior Design

Panamericana Escola De Arte E Design
São Paulo - Brasil
01.2014 - 12.2015

Bachelor of Hotel Management - Hotel Management

Centro Universitário Senac
São Paulo - Brasil
01.2002 - 12.2006

Skills

Action, negotiation, persuasion and influence training – Banco Mercedes-Benz;undefined

Timeline

Volunteer

HOPE, Shelter Pontiac Michigan
01.2019 - 01.2020

Interior Designer

Freelancer
01.2016 - 04.2017

Bachelor Degree - Interior Design

Panamericana Escola De Arte E Design
01.2014 - 12.2015

Key Accounts Sales Manager

Banco Mercedes-Benz Do Brasil S/A
10.2011 - 09.2013

Sales Manager

Banco Mercedes-Benz Do Brasil S/A
09.2008 - 09.2011

Key Account Sales Assistant

Banco Mercedes-Benz Do Brasil S/A
02.2005 - 08.2008

Volunteer

D.I.S - Departamento De Integração Social
01.2005 - 08.2011

Collection Analyst

Banco Mercedes-Benz Do Brasil S/A
07.2003 - 02.2005

Office Manager and Receptionist

Banco Mercedes-Benz Do Brasil S/A
07.2002 - 07.2003

Bachelor of Hotel Management - Hotel Management

Centro Universitário Senac
01.2002 - 12.2006

Administrative Assistant

Banco Mercedes-Benz Do Brasil S/A
01.2001 - 06.2002

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Cynthia Romana