Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Rook

Clarendon Hills,IL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Union Organizer

UFCW Local 881
01.2023 - Current
  • Managed communications between union leadership, rank-and-file members, and employers to ensure transparency and collaboration.
  • Fostered a positive work environment conducive to teamwork among organizing staff through encouragement of open communication channels.
  • Enhanced member engagement by organizing regular meetings, workshops, and training sessions.
  • Increased awareness of workers'' rights through educational campaigns and presentations.

Budtender

Windy City Cannabis
02.2021 - 01.2023
  • Assisted Medical patients in medical card process while educating them on product usage to achieve the best results to their specific ailment.
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Salon Coordinator

Opulent Beauty
08.2021 - 11.2022
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Maintained routine updates to social media pages, created eye catching content while highlighting the companies brand aesthetic, and engaged with clients on social media accounts.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.

Barista

Starbucks
08.2020 - 11.2021
  • Provides upbeat, welcoming energy to connect with guests
  • Prepare & serve specialty beverages
  • Keeps stores clean, organized, and setting team up for success
  • Builds relationships with guests to create community.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Manager

Lancome
01.2018 - 07.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Led employee relations through effective communication, coaching, training, and development.
  • Top seller in the district, Lancome 2019
  • Top rated in customer service experience, Lancome 2019
  • Hosted and organized in store events and classes

Education

No Degree - Cannabis Retail Specialist Certificate

Moraine Valley Community College
Palos Hills, IL

The Salon Professional Academy
07.2016

Skills

  • Resilient, positive attitude
  • Eccentric, energetic personality
  • Expert oral, written, and personal communicator
  • Experience in effective training and educational skills
  • Passion for connecting

Accomplishments

  • Top seller in the district, Lancome 2019
  • Top rated in customer service experience, Lancome 2019
  • Successfully guide guest through personalized shopping experience
  • Hosted and organized in store events and classes
  • Trained and educated in different brands
  • Met daily, weekly, monthly, and quarterly sales goals

Timeline

Union Organizer

UFCW Local 881
01.2023 - Current

Salon Coordinator

Opulent Beauty
08.2021 - 11.2022

Budtender

Windy City Cannabis
02.2021 - 01.2023

Barista

Starbucks
08.2020 - 11.2021

Manager

Lancome
01.2018 - 07.2020

No Degree - Cannabis Retail Specialist Certificate

Moraine Valley Community College

The Salon Professional Academy

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Cynthia Rook