Cynthia Roomes
Virginia Beach,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Program Assistant
Navy Child And Youth Programs
Virginia Beach, VA
09.2024 - Current
- Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans.
- Incorporates special instructions provided by parents, such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.
- Provides care, supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.
- Supervises children and youth during a daily schedule of indoor and outdoor activities, as well as on field trips, outings, and special events.
CLIENT SERVICES REPRESENTATIVE
WHITBECKBENNETT
01.2024 - 09.2024
- Provided a welcoming environment for all visitors to the firm.
- Maintained accurate client records in the database system.
- Performed data entry tasks related to client information management systems.
- Developed relationships with customers through proactive communication and follow-up.
SUBSTITUTE TEACHER
KELLY SERVICES
10.2022 - 11.2023
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
ADMINISTRATIVE ASSISTANT
KELLY SERVICES
11.2022 - 05.2023
- Responsible for answering and directing incoming phone calls and emails and respond to inquiries from clients and talent.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor of Arts - Criminology
WILLIAM PATERSON UNIVERSITY
05-2021
Skills
- Excellent Interpersonal Skills
- Prioritization & Problem Solving
- Verbal & Written Communication
- Complaint Resolution
- Onboarding Processes
- Organized & Resourceful
- Attention to Detail
- Account Management
- Service Standard Compliance
- Management, Oversight & Accountability
- Computer Software Proficiency
- Microsoft Office Applications
- Program Management Support
Timeline
Program Assistant
Navy Child And Youth Programs
09.2024 - Current
CLIENT SERVICES REPRESENTATIVE
WHITBECKBENNETT
01.2024 - 09.2024
ADMINISTRATIVE ASSISTANT
KELLY SERVICES
11.2022 - 05.2023
SUBSTITUTE TEACHER
KELLY SERVICES
10.2022 - 11.2023
Bachelor of Arts - Criminology
WILLIAM PATERSON UNIVERSITY
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