Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Cynthia Rossel

Cynthia Rossel

HOUSTON,TX

Summary

Dedicated and results-driven Learning and Development Specialist with over 8 years of experience in creating, implementing, and managing effective training programs in the dental industry. Proficient in designing curriculum, delivering workshops, and fostering continuous learning to improve employee performance, patient care, and operational efficiency. Adept at leveraging the latest educational technologies and methodologies to enhance knowledge retention and professional growth within dental practices.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Development Manager

Midtown Dentistry
06.2017 - Current
  • Develop, implement, and evaluate training programs for dental professionals, including dentists, hygienists, and dental assistants.
  • Collaborate with leadership to identify skill gaps and create targeted learning paths for new hires and ongoing professional development.
  • Lead training sessions on industry-specific topics such as dental software, compliance standards (HIPAA, OSHA), and patient care techniques.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics to continuously improve programs.
  • Manage e-learning platforms and digital training tools to provide accessible, flexible learning experiences for staff.
  • Provide one-on-one coaching and support to ensure the successful application of learned skills in daily operations.

Office Manager

Tuth, Dental
02.2016 - 06.2017
  • Coordinated and organized training schedules for dental staff, ensuring minimal disruption to office operations.
  • Developed and maintained a comprehensive library of training resources, including manuals, videos, and interactive modules.
  • Assisted in onboarding new employees by facilitating orientations and introducing them to practice protocols.
  • Analyzed training feedback and performance data to recommend adjustments to training content and delivery methods.
  • Implemented and maintained compliance tracking systems for mandatory dental certifications and continuing education
  • Was in charge of the business, making sure we were profitable and under budget

Education

Associate of Arts - Accounting

University of Phoenix
Tempe, AZ

Skills

  • Training Program Design: Expertise in creating customized learning solutions for dental professionals
  • eLearning Platforms: Proficient in using LMS tools such as Adobe Captivate, Camtasia for online training delivery
  • Needs Analysis: Strong ability to assess training needs and create strategic learning plans
  • Compliance Training: Knowledge of healthcare regulations including HIPAA, OSHA, and dental industry standards
  • Presentation Skills: Ability to deliver engaging, clear, and effective training sessions
  • Project Management: Strong organizational skills to manage multiple training initiatives simultaneously
  • Communication: Excellent written and verbal communication skills for delivering clear instructions and reports
  • Video Conferencing: Zoom, Google, Teams
  • Dental Practice Management Software: Eaglesoft, Denticon
  • Survey Tools: Survey Monkey, Google Forms

Certification


  • OSHA Certified Dental Office Safety Specialist – 2024
  • HIPAA Compliance for Healthcare Providers – 2024
  • Basic Life Support/ CPR

Timeline

Team Development Manager

Midtown Dentistry
06.2017 - Current

Office Manager

Tuth, Dental
02.2016 - 06.2017

Associate of Arts - Accounting

University of Phoenix

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Cynthia Rossel