Cynthia Rossi
Indianapolis,IN
Summary
Experienced Travel Consultant with substantial experience in planning and coordinating travel itineraries for diverse clients. Adept at managing complex travel arrangements and resolving issues to ensure client satisfaction. Demonstrated expertise in customer service and attention to detail. Experienced with creating customized travel itineraries for individual and corporate clients. Utilizes deep knowledge of global destinations and travel logistics to provide exceptional service. Track record of fostering client relationships and ensuring seamless travel experiences.
Overview
29
29
years of professional experience
Work History
Sr. Travel Consultant
Altour Air
06.2000 - Current
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Used Apollo, Worldspan and Sabre computer systems to print tickets and travel itineraries.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Sr. Travel Consultant
Travel Management Partners
11.1998 - 06.2000
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
Travel Consultant
Carlson Wagonlit
01.1996 - 11.1998
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Certified Travel Agent - Travel And Hospitality
Katherine Gibbs
Piscataway, NJ06.1990
High School Diploma -
Union Catholic Regional Highschool
Scotch Plains, NJ06.1988
Skills
- Exceptional customer service
- Training and mentoring
- Time management mastery
- Expert itinerary planning
- GDS systems expertise
- Client Relationship Building
- High volume environments
- Mentoring and training
- Executive Travel
- Geography Knowledge
- Special needs travelers
- Customer Service
- Teamwork and Collaboration
- Reliability
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- International and Domestic Travel
- Interpersonal Skills
- Professionalism
- Effective Communication
- Self Motivation
Timeline
Sr. Travel Consultant
Altour Air
06.2000 - Current
Sr. Travel Consultant
Travel Management Partners
11.1998 - 06.2000
Travel Consultant
Carlson Wagonlit
01.1996 - 11.1998
Certified Travel Agent - Travel And Hospitality
Katherine Gibbs
High School Diploma -
Union Catholic Regional Highschool
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