Cynthia R. Poblano
Irving,TX
Summary
Seeking a position that will utilize my enthusiasm, resourcefulness, and abilities to provide personal and company advancement.
Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Manager
North Star Apartments
04.2024 - Current
- Responsible for overall operation and success of 624-unit community
- Oversee all aspects of daily operations, including maintaining high occupancy, repairs and cleaning of the property, and resident relations
- Conduct market surveys and file reports
- Enforce community policies and approve prospective applicants
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
- Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Conducted comprehensive market analyses to determine competitive rental rates for units.
- Skillfully negotiated lease agreements, securing favorable terms for both tenants and owners.
- Maintained accurate financial records, facilitating budget management and expense tracking.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Community Manager
Metker Gardens / The Hills
11.2022 - 04.2024
- Increased Average Monthly Revenue by $20k, decreased Delinquency by2%, developed and implemented Resident Retention Programs, and increased Property Occupancy Above97%
- Oversee all aspects of daily operations, including repairs and cleaning of the property, and resident relations
- Conduct market surveys and file reports
- Enforce community policies and approve prospective applicants
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Arise Carrolton
11.2020 - 11.2022
- Within six months of Managing Arise Carrollton the occupancy was raised from72% to98%
- Delinquency decreased from15% to2%
- Managed and conducted all aspects of daily operations, including repairs and cleaning of the property, and resident relations
- Conduct market surveys and file reports
- Enforce community policies and approve prospective applicants
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Evaluated property conditions and recommended improvements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Property Manager/Regional Manager
Buchman Realty
08.2016 - 10.2020
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Negotiated favorable contracts with vendors, resulting in cost savings for the community.
- Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
- Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Streamlined administrative processes for efficient rent collection and accurate record keeping.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Established and maintained operational standards for Five locations.
Property Manager
Calais Plaza Apartments
04.2012 - 08.2016
- Managed Three properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assistant Manager
USR Group- Woodlands of Plano
07.2009 - 04.2012
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Kept accurate records of all resident and tenant correspondence.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Consultant
USR Group- Woodlands of Plano
03.2006 - 07.2009
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
Education
Some College (No Degree) - Real Estate
Kaplan Real Estate
Arlington, TXHigh School Diploma -
North Lake College
Irving, TXSkills
- Bilingual in Spanish and English
- Knowledge of Tax Credit, AHP, and Section8 programs
- Proficient in Microsoft Office, Yardi, Resman, and Rent Roll Software
- Display a positive attitude towards work, others, study and participation
- Work effectively with people of all ages and backgrounds
- Effectively communicate with others
- Work well in both supervised and unsupervised environments
- Enthusiastic, energetic, creative, and responsible
- Organized and dedicated with a positive attitude
- Work well under pressure and meet deadlines
- Daily operations management
- Tenant and eviction laws
- Community engagement
- Financial budgeting and reporting
Accomplishments
- Supervised team of 30+ staff members.
- Increased occupancy rates from 72% to 95% in 6-months.
- Maintained 95% or higher occupancy rate for entire length of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Demonstrated skill and career growth by being promoted 3 times in 6 years.
- Oversaw multiple residential family properties totaling over 900+ individual units.
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
Timeline
Community Manager
North Star Apartments
04.2024 - Current
Community Manager
Metker Gardens / The Hills
11.2022 - 04.2024
Community Manager
Arise Carrolton
11.2020 - 11.2022
Property Manager/Regional Manager
Buchman Realty
08.2016 - 10.2020
Property Manager
Calais Plaza Apartments
04.2012 - 08.2016
Assistant Manager
USR Group- Woodlands of Plano
07.2009 - 04.2012
Leasing Consultant
USR Group- Woodlands of Plano
03.2006 - 07.2009
Some College (No Degree) - Real Estate
Kaplan Real Estate
High School Diploma -
North Lake College
Similar Profiles
Anthony MurumbahAnthony Murumbah
Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]
Shawn PiercyShawn Piercy
Maintenance Technician at 33 North ApartmentsMaintenance Technician at 33 North Apartments
Jane Elizabeth LeagueJane Elizabeth League
Assistant Community Manager at 1322 North ApartmentsAssistant Community Manager at 1322 North Apartments