Cynthia Ruggieri

• Enhanced customer satisfaction by providing gentle and thorough pet grooming services.
• Assisted head groomer in efficiently completing daily appointments for improved scheduling and time management.
• Ensured a safe and clean working environment by maintaining grooming equipment and sanitizing workstations regularly.
• Developed strong client relationships, leading to an increase in repeat customers and positive reviews.
• Supported coworkers with difficult tasks, contributing to a collaborative and productive team environment.
• Provided compassionate care for animals during the grooming process, minimizing stress levels for both pets and their owners.
• Assisted in the training of new staff members, sharing expertise and best practices for successful pet grooming.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Enhanced pet appearance through skilled fur styling and expert scissor techniques.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
• Maintained a clean and organized workspace for better efficiency during peak hours.
• Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Collaborated with team members to ensure smooth operations during high-volume periods.
• Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
• Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
• Increased order accuracy by meticulously following each customer''s requests and preferences.
• Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
• Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
• Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.
• Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Protect Gaming Assets.

Worked with Law enforcement.

Performed weekly audits of Casino Employees.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Solicited customer feedback to identify and improve on areas of weakness.
• Observed packing operations to verify conformance to specifications.