Cynthia Runk
Summary
To obtain a challenging professional position within a fast-paced environment that will utilize my strong leadership, communication, customer service and organizational skills.
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
27
27
years of professional experience
Work History
Business Office Manager
La Canada Care Center
07.2021 - Current
- Manage all billing processes for private pay, Medicare, Managed Care and Medicaid, ensuring prompt payments and pursuing and resolving denied claims.
- Oversee resident trust funds, including managing deposits, withdrawals, and reconciling accounts.
- Supervise and train office staff, including receptionists and clerks, ensuring their work is accurate and efficient.
- Ensure that all business office practices, and financial reporting comply with federal, state, and local laws and company policies.
- Maintain confidential financial and operational data with accuracy and integrity.
- Monitor and analyze financial data to identify areas for process improvement, contributing to the overall financial health of the facility.
- Reconcile monthly census worksheet with accounts receivable monthly census reports and send to the Support Office.
- Verify benefits on all new admissions and monthly thereafter
- Assures that bills are paid in a timely and accurate manner. Notifies Administrator of any patient accounts older than 30 days; Follows up on collection of bills.
Registration Specialist
Banner Hospital
11.2020 - 07.2021
- Registration for all radiology patients. Collect insurance information, payments if applicable
- Balance daily deposits
Business Office Supervisor
Encompass Health
05.2014 - 05.2020
- Manage daily operations at the Central Business Office and ensure optimum reimbursement for all medical services, to include timely insurance claim submissions and patient billing, Medicare, Medicaid and commercial billing, collection activity, cash posting and adjustments, research billing, credits, refunds, and customer service.
- Plan, implement and measure processes for the revenue cycle for 15 Rehabilitation Hospitals for Arizona, California, New Mexico and Arkansas.
- Managed over 6 direct reports at CBO and provided guidance with revenue cycle processes to improve efficiency for the lowest accounts receivable.
- Provided accurate monthly reports to management for all accounts receivable.
- Monitored and coordinate schedules, develops goals and objectives, yearly performance reviews, performance coaching and counseling and terminations.
- Skillfully developed departmental goals, objectives, standard of performance policies and procedures.
- Planned and achieved the goals and objectives consistent with the agency mission and philosophy.
- Recruited, hired, trained and coached on average of six new employees per year.
Corporate Admin Manager/Payroll
Freedom Smoke USA
11.2013 - 04.2014
- Compiled bi-weekly payroll for 135 employees, including corrections, medical and dental deductions, transfers, promotions, demotions and terminations.
- Assisted Human Resources with new hires, contact list, created multiple forms for finance and human resources.
- Responsible for accrual of all vacation and sick time for all employees and eligibility for insurance benefits
- Conducted interviews, reviewed application/resumes
- Liaison between lounge Manager and corporate
- Attended management meeting daily with owners and peers
- Created advertising flyer's and banner's for FSUSA
- Heartland credit card refunds
- Quick Books Accounts Payable entries
- Sales and product experience
Revenue Cycle Supervisor
Arizona Oncology
04.2008 - 08.2012
- Manage daily operations at the Central Business Office and ensure optimum reimbursement for all medical services, to include timely insurance claim submissions and patient billing, collection activity, cash posting and adjustments, drug replacement, research billing, credits, refunds, and customer service.
- Plan, implement and measure processes for the revenue cycle for the entire state of Arizona.
- Managed over 20 direct reports at CBO and provided guidance with revenue cycle processes to improve efficiency for the lowest accounts receivable.
- Provided accurate monthly reports to management for all accounts receivable.
- Monitored and approved Payroll, coordinate schedules, develops goals and objectives, yearly performance reviews, performance coaching and counseling and terminations.
- Skillfully developed departmental goals, objectives, standard of performance policies and procedures.
- Planned and achieved the goals and objectives consistent with the agency mission and philosophy.
- Recruited, hired, trained and coached on average of six new employees per year.
Access Manager
Tucson Medical Center
06.1998 - 11.2007
- Responsible for the direct supervision of 42 direct reports for Emergency room admissions and Outpatient admissions.
- Maintained clean billing and collection processes to ensure timely claim submission and maximize reimbursement to include daily, weekly and monthly monitoring and reporting of cash operations to the Director.
- Ensured customer service was extended to all internal and external customers (payers, physicians, staff, agencies, and vendors).
- Provided staff training, feedback and coaching required for maximum effectiveness and efficiency.
- Developed multiple department goals, objectives, policies, standards and implemented within department, maintained and monitored monthly.
- Implemented plans for staff retention and recruitment as well as implementing plans for staff education.
- Handled all issues relating to staff including but not limited to the following; hiring, training, coaching, performance reviews, counseling and termination.
Education
South University
Continuing education in Management
Certified Healthcare Access Manager - undefined
01.2007
Skills
- Foster positive behavior
- Proficient in project management
- Expertise in employee training
- Strategic planning
- Skilled in managing teams
- Staffing and recruitment
- Prioritization of deadlines
- Financial account reconciliation
- Team development
QUALIFICATIONS
- Accomplished Manager who proudly maintains a highly productive, efficient and quality-driven environment at all times combining more than 15 years of work in with proficiency in management, leadership and positive staffing retention outcomes.
- Leadership Seminar Certificates: Essentials of Leadership, Challenges of Change, Conflict in the Workplace, Customer Service, Instilling Cost Discipline, Coaching and Teambuilding Skills for Managers, Interaction Skills for Success, Passive/Aggressive Staff, Staff Motivation, Time Management, Staff Development and Training, Hiring Essentials.
ADDITIONAL ACCOMPLISHMENTS
- HIPAA Compliance Chair Member, TMC Disaster Committee Chair Member, TMC University of Arizona Management Courses, TMC
- US Army - Administrative Specialist SGT, Honorable Discharge
Timeline
Business Office Manager
La Canada Care Center
07.2021 - Current
Registration Specialist
Banner Hospital
11.2020 - 07.2021
Business Office Supervisor
Encompass Health
05.2014 - 05.2020
Corporate Admin Manager/Payroll
Freedom Smoke USA
11.2013 - 04.2014
Revenue Cycle Supervisor
Arizona Oncology
04.2008 - 08.2012
Access Manager
Tucson Medical Center
06.1998 - 11.2007
Continuing education in Management
Certified Healthcare Access Manager - undefined
South University