Cynthia Russ
Jacksonville,FL
Summary
Experienced lawn and landscape maintenance supervisor skilled in training and leading crews to achieve quality results. Known for effectively resolving issues and motivating workers.
Overview
9
9
years of professional experience
Work History
Crew Leader
Tree Amigos
Fleming Island, FL
07.2024 - 10.2024
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Inspected equipment for proper operation before use by crew members.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Performed general maintenance on tools and equipment used by the crew.
- Provided technical support to crew members when operating machinery or equipment.
- Mowed lawns and trimmed grass using a variety of mowers and trimmers.
- Weeded flower beds, removed debris from lawns, and raked leaves.
- Sprayed fertilizer on lawns according to schedule and customer specifications.
- Performed maintenance on tools and equipment used in job duties such as sharpening blades and refueling engines.
- Operated riding mowers to cover large areas more quickly than with push mowers.
- Identified potential problems with existing landscaping features such as drainage issues or pest infestations.
- Communicated effectively with supervisors about progress on assigned tasks or any difficulties encountered.
- Followed instructions precisely when completing projects so that results met expectations.
- Ensured that all work was completed in a timely manner according to established deadlines.
Landscaping
Brightview
05.2021 - 03.2022
- Driver and landscaping
- Inspected property to determine appropriate work needed for lawn care or other landscaping projects.
- Identified areas needing improvement in terms of landscaping design or maintenance techniques.
- Raked leaves, mowed lawns, and performed other general landscaping duties.
- Worked collaboratively with other departments to resolve any conflicts that arose during landscaping projects.
- Operated trucks equipped with landscaping tools such as trailers for transporting materials.
- Responded promptly to customer inquiries and complaints regarding landscaping services.
- Assisted with general landscaping duties such as mowing grass, trimming hedges.
- Conducted regular inspections of all landscaping areas to ensure compliance with safety regulations.
- Directed crew members completing landscaping tasks.
- Maintained landscaping tools and equipment, such as mowers, blowers, edgers, trimmers, rakes and shovels.
Assistant General Manager
Firehouse Subs
11.2015 - 12.2019
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success
- Boosted customer satisfaction ratings by resolving issues quickly
- Secured positive customer experiences while executing effective quality assurance practices
- Developed and deepened community partnerships to create mutually beneficial relationships and build new revenue channels
- Identified customer needs and delivered relevant product solutions and promotions
Education
High School Diploma -
Florida State College At Jacksonville
Jacksonville, FL06-2011
Skills
- Effective Team Leadership
- Skill Development Training
- Background in Operational Management
- Crew Management
- New Hire Training
- Heavy Machinery Operation
- Vehicle operations
Timeline
Crew Leader
Tree Amigos
07.2024 - 10.2024
Landscaping
Brightview
05.2021 - 03.2022
Assistant General Manager
Firehouse Subs
11.2015 - 12.2019
High School Diploma -
Florida State College At Jacksonville
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