Cynthia Ryan

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained and managed associates in customer service and sales techniques.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Examined merchandise to verify correct pricing and attractive displays.

I served as a CYPA in one or more CY programs. I maintained control of and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 5 years of age. I assisted in providing and leading planned activities for program participants and performed the more routine simple child-care tasks, following step-by-step instructions. I also helped establish a program environment that promotes positive interactions with other children, youth, and adults. I also prepared, arranged, and maintained indoor and outdoor activity areas and materials to accommodate daily schedules. I used and prepared curriculum and program materials. Also, I assisted with developing a list of needed supplies and equipment. I helped create adult-made games and play materials (mixing paint and play dough and assembling props for dramatic plays, activities, etc.) and assisted with developing a list of needed supplies and equipment for submission to the supervisor. I interacted with children and youth using approved child guidance and youth development techniques as provided by supervisors. I also interacted professionally with staff members, parents, and local installation command personnel. I supervised children and youth during daily schedule of indoor and outdoor activities. I also promoted and modeled safety, fitness, health, and nutrition practices. I cared for special needs children and youth as directed by the supervisor and notified the supervisor of health, fire, and safety compliance concerns. I also helped arrange for and serve appropriate snacks or meals where applicable. I observed program participants for signs that may indicate illness, abuse, or neglect and reported as directed. I noted special instructions provided by parents and ensured children and youth depart with authorized person according to written parental instructions. I assisted in maintaining program participation data and completing required daily reports and portfolios. I also provided care and supervision, oversight, and accountability for program participants in compliance with DoD, Army, and local installation policies, guidance, and standards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Recommended products to customers, thoroughly explaining details.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.