Cynthia Saenz
San Antonio
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Qualified customer service with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with managing complex administrative functions and leading teams to achieve organizational goals. Utilizes strong organizational skills to streamline processes and enhance productivity. Track record of effective communication and conflict resolution, ensuring smooth departmental operations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
33
33
years of professional experience
Work History
Home Care Provider
SA Helping Hands, LLC
05.2019 - 01.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Team Supervisor
Texas Health Human Services Commission
08.2008 - 10.2015
- Company Overview: Texas Health and Human Services Commission
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
Administrative Assistant/Billing Collector
Dr. Charles Thurston, MD
02.2005 - 07.2007
- Responsible for timely collection of past due account balanced from insurance carriers and employers for Work Related Injuries. Served as the company representative in the final adjudication process involved with the Texas Worker’s Compensation Commission, employers, insurance carriers and attorney’s when compensability of an injury was contested. Served as medical record representative able to familiarize with the HIPPA Law and keep medical records confidential. Knowledge in ICD-9 and CPT Coding, Billed insurances, Medicaid; Medicare and commercial insurance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
County Court Clerk
County Courts of Law
12.1986 - 06.2000
- Court Clerk supported the County Court at Law with the County Clerk’s Office.
- Produce high volume of criminal cases on weekly basis court daily caseloads.
- Responsible for typing judgments, subpoenas and issue warrants.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained and updated electronic databases to accurately and securely store court documents.
Education
Certificate - Medical Office Specialist
San Antonio Technical School
San Antonio, TX07.2004
criminal justice
San Antonio College
01.1985
High School diploma - undefined
Robert E. Lee
06.1983
Skills
- Goal-oriented mindset
- Marketing support
- Customer service
- Problem-solving
- Multitasking and organization
- Critical thinking
- Phone etiquette
- Data entry
- Conflict resolution
- Appointment scheduling
- Customer complaint resolution
- Attention to detail
- Organizational skills
Timeline
Home Care Provider
SA Helping Hands, LLC
05.2019 - 01.2020
Team Supervisor
Texas Health Human Services Commission
08.2008 - 10.2015
Administrative Assistant/Billing Collector
Dr. Charles Thurston, MD
02.2005 - 07.2007
County Court Clerk
County Courts of Law
12.1986 - 06.2000
criminal justice
San Antonio College
High School diploma - undefined
Robert E. Lee
Certificate - Medical Office Specialist
San Antonio Technical School
Similar Profiles
Tamala JohnsonTamala Johnson
Newborn Nanny at Helping Hands Nanny Solutions LLC.Newborn Nanny at Helping Hands Nanny Solutions LLC.
Shania EnglishShania English
Home Health Aide at Helping Hands LLC ManagementHome Health Aide at Helping Hands LLC Management
Aja ParteeAja Partee
Homemaker & Companion Care at PDT COMPASSIONATE CARE & HELPING HANDS LLCHomemaker & Companion Care at PDT COMPASSIONATE CARE & HELPING HANDS LLC
Ryan MorganRyan Morgan
Training Developer at Medical Center of ExcellenceTraining Developer at Medical Center of Excellence
Frederick RodriguezFrederick Rodriguez
Rides Maintenance at SeaWorldRides Maintenance at SeaWorld