Cynthia Saenz

Delivered exceptional customer service via front-desk interactions and radio communications for aviation operations.

Managed all aspects of fuel sales, including transactions, payments, and merchandise inventory.

Conducted daily financial accounting tasks, ensuring accurate records, timely deposits, and detailed reports.

Assisted customers with arranging transportation, securing lodging, and providing local area information.

Maintained precise aircraft and fuel records, enhancing operational efficiency and service quality.

Coordinated flight information with line staff to ensure seamless operations and customer satisfaction.

Supported security measures and emergency response efforts, contributing to a safe environment.

Executed key control procedures, safeguarding access to sensitive areas and equipment.

• Increased business bookings through effective telephone outreach strategies.
• Verified and gathered guest information to secure accurate reservations.
• Enhanced brand loyalty by establishing lasting guest relationships and follow-ups.
• Utilized company database to target specific guest segments for outreach.
• Contacted inactive guests to rejuvenate interest and engagement with the brand.

• Ensured 100% guest satisfaction by efficiently checking in guests and billing accurately.
• Generated top revenue in room upgrades through effective customer engagement.
• Coached frontline staff to enhance overall guest experience and service quality.
• Participated in mentorship program, training new employees on hotel procedures.
• Collaborated with departments to seamlessly register guests and meet their needs.