Cynthia Salas
FL
Summary
Looking for a position with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Assistant
LPG Urology
02.2022 - Current
- Performed urinalysis, microscopy, catheter changes, supra-pubic catheter changes, perform BCG instillations, antibiotic bladder instillations, bladder scans, call pts with results, medication refills, nephrostomy bandage changes, staple, stitch and stent on a string and drain removal, assist in urethral dilations as well as injections (prolia, xgeva, testosterone, Rocephine,etc) call patients with results, medications refills
- Prepped charts for the following weeks ensuring patients had all tests/labs performed prior to their upcoming appointments
- I would float to various offices when short staffed to work with other providers or work the lab processing urine, microscopy, and post vasectomy semen analysis via microscopy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Assistant
Private Physicians of SWFLA
10.2020 - 12.2021
- Worked at a concierge medical practice
- Traveled to three offices: 1) Fort Myers, 2) Sanibel 3) Clewiston
- Scheduled patients for office visits with Primary care
- Referred/Scheduled patients to Specialists, procedures, follow-up visits, annual exams, and Diagnostic tests
- Called in Medications, gave injections, triaged, took incoming calls, emails, faxed documents to other offices, updated, and documented charts
- Performed vitals, EKGs
- Reason for leaving: Looking for a job with Benefits
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reason for leaving: Looking for a job with Benefits
Student
Florida Southwestern State College
01.2014 - 05.2018
- A.A. DEGREE IN PRE-NURSING
Medical Assistant
I.M.A
04.2012 - 10.2013
- Worked with a primary care physician, bringing in patients, updated information on EHR (Ge Centricity) performed vitals, consisting of blood pressure check, pulse, temperature, oxygen level saturation, weight, & height
- Obtained client medical history, medication information, symptoms, and allergies
- Called in prescriptions, called patients with laboratory, & diagnostic results
- Placed referrals in the system for patients to see specialists as ordered by the doctor
- Performed EKGs', assisted in pap smears, performed ear lavage, gave injections, checked the patient's PT/INR levels, and kept rooms supplied
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Reason for leaving: Wanted a change and decided to go back to school
Medical Assistant
Family Health Centers of SWFL
01.2011 - 03.2012
- Worked in OB/GYN back-office Taking vitals, patient info, triage, blood work, assisted in translations, assisted in obstetrical exams
- Obtained client medical history, medication information, symptoms, and allergies
- Sterilized instruments kept stock on various supplies
- Assisted Doctors in procedures (IUD insertions, colposcopies, leep, biopsies & routine exams) prepared rooms for procedures that were in-office
- Occasionally floated to a different office (general medicine) when they were short-staffed
- Worked in both their labs when needed
- Drew blood from newborns to pediatrics
- Performed on-site tests, finger sticks, pregnancy tests, glucose tolerance tests, urine dip, hemoccult tests, etc
- Collected & prepped specimen for p/u
- I also worked at the Salvation Army through the Family Health Center in the clinic
- I mostly cared for homeless patients
- I performed vitals, bandage changes, assisted in pap exams and assisted in any other small office procedure such as biopsies and excisions, I&D
- Gave injections, drew blood, entered patient information in the system, scheduled appts
- I then transferred to the central lab at the Family Health Center, drawing blood
- From newborns to drug addicts to geriatric
- Performing in-house labs and entering in the system
- Processing/labeling pap smears, cultures, biopsies, and sent out to the proper laboratories
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reason for leaving: no room for growth
Coordinator
Heritage Institute
03.2009 - 10.2010
- I worked in a career school where students earned an Occupational Associates Degree
- I oversaw the x-ray-medical assistant (XMT) internship program, Massage Therapy, Personal Training, and a certificate program for Pharmacy Technician
- I would meet with the students to set them up for their certifications and internship
- Entered data, generated reports, and produced tracking documents.
- I would monitor the students closely with two unannounced site visits to their internship locations
- Removed students from externship sites when they were non-compliant
- I assisted in preparing for our board meetings and graduation ceremonies
- I Proctored exams through the Pearson group
- Reason for leaving: no room for growth
GYN Medical Assistant
Physicians Primary Care of SWFLA OB/Gyn
10.2004 - 05.2005
- I worked in an OB/GYN back office, taking vitals, patient info, triage, blood work, assisted in translations, sterilized instruments, and kept stock on various supplies
- Assisted Doctors in various in office procedures such as biopsies, Incision & Drainage, newborn circumcisions, and prepared rooms for the procedures that were performed in the office
- Enhanced patient experience by providing compassionate and efficient care during appointments.
- Reason for leaving I worked there less than a year when I was hospitalized.
Medical Technician/Medical Assistant
South Florida Reception Center
04.2003 - 06.2004
- All inmates from Palm Beach County down to the keys would first come to FRC to be processed before they were sent to their permanent camp to serve their sentences
- Here is where they have their physical exams and are assessed physically as well as mentally
- Proper medications and treatments are done when necessary
- My position consisted of various duties
- I worked in the lab drawing blood, performed EKGs, Triage, gave injections, assisted doctors in minor surgeries, and excisions
- Placed IV’s,
- went on emergency runs to the inmates cell when in need of urgent medical attention and stabilize the inmate, and get him back to the medical unit ASAP for medical care
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals..
- Reason for leaving: Moved to cape coral
Assistant Manager
CONTINENTAL BLOOD BANK
06.2002 - 04.2003
- This blood bank paid donors cash for blood
- I supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience
- Entered donor information in the system,
- The vitals (hemoglobin, pulse, blood pressure, temperature, weight, & arm check)
- Various bags would be used depending on the donor's blood type, antigens, and demand
- When needed, I'd go to the lab & separate, label & inject units with various anticoagulants/additives
- Certified after a 3-day course at HRS for HIV counseling
- counseled donors with positive results for HIV, syphilis, hepatitis A, B or C,. Filled out the proper paperwork & sent to reporting state agencies.
- Trained in FDA & OSHA rules and regulations regarding blood banking as well as practicing cGMP and certified in ISO standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reason for leaving I no longer felt safe after we were held up and had the gun held to my head.
Assistant Store Manager
The Rag Shop
02.2002 - 06.2002
- Worked at a retail store, assisting the store manager
- I would enter the employee's hours for payroll
- Provided weekly work schedules to employees to accommodate business demands and vacation requests, consisting of approx 24 Employees
- I went to the bank for deposits or withdrawals.
- Performed price changes to stock items for upcoming sales
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reason for leaving I enjoyed the job very much, but the pay was too low..
Office Manager
CHOICE MEDICAL CENTER
05.2000 - 02.2002
- I worked closely with various attorneys, updating them on the patient’s treatment progress.
- Called Insurance companies to get benefits or workman’s comp info/authorization
- Scheduled patients for Diagnostic tests, called in medications, called patients regarding appointments
- Prepared the daily route for the driver to pick up patients for their appointments
- Monthly chart reviews were done checking documentation and compliance
- Various stats were sent out to the main office, consisting of weekly office visits (scheduled/seen/missed/new patients), problem patients list, active patient list, new patient active lists, & Diagnostic stats (bi-monthly)
- Set up cash patients on a financial plan
- Data entry, answered phones
- I was part of a compliance committee for which meetings were held every three months
- Held monthly office staff meetings
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Reason for leaving : I worked many hours and I needed a change of pace.
Front Desk
CHOICE MEDICAL CENTER
12.1999 - 05.2000
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled current & new patients in the appointment book
- Evaluations, re-evaluations, follow-ups, and impairment evaluation with the Chiropractor, Medical, or Orthopedic Doctor
- I would enter charges, and the new patient information in the system filed updated patient charts
- Assisted office manager
- Reason for leaving: I was promoted to Office Manager.
Medical Biller
HOSPITAL SUPPORT SERVICE
06.1999 - 12.1999
- Medical billing for hospital anesthesiologist
- Reason for leaving: Left for a better paying job.
CSR
FPA MEDICAL MANAGEMENT CSR
06.1997 - 04.1998
- Received incoming calls from various doctors’ offices regarding the payment status on services rendered from insurances like Cigna, Humana and Cigna
- Reason for leaving I was due to give birth, and chose not to return due to problems the company was having
- They have since then closed.
Medical Assistant
Dr. Robert S. Watine
04.1995 - 05.1997
- I worked in the back office assisting the doctor
- Performed various labs, bloodwork, diagnostic tests like PFT, Holter monitor placement, performed arterial and carotid studies with a doppler, and assisted in pap smears
- The office participated in double-blind research studies
- I assisted the doctor by following protocols, taking their vitals and documentation
- I called in prescriptions and called patients with results
- Reason for leaving: The office was downsized, and I was laid off
Phlebotomist/Supervisor/Team Leader/Trainer
Dade Community Blood Centers of S. FL
01.1992 - 04.1995
- Collected patient information & vitals to check for donor acceptability
- Those that passed were sent to the beds for Blood donations
- I was also trained in Apheresis using a closed sterile collection kit on the COBE and BAXTER machines
- I monitored the patient’s vitals while collecting the donor’s plasma
- Reason for leaving: I worked most weekends and holidays and needed a change
Education
Bachelor’s - applied science (BAS Supervision and Management
Florida SouthWestern State College
Fort Myers, FLDiploma - Medical Assistant
NEC Bauder College
Miami, FLAssociates in Art - Pre-nursing
Florida Southwestern State College
Fort Myers, FL05-2018
Skills
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- Phlebotomy techniques
- CPR
- Immunization administration
- Laboratory maintenance
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Fluent in Spanish
- OB/GYN procedures
- Inventory and supply management
- Simple dressings
- Medical office management
- Medical equipment operation
- Conflict resolution
- Reliable transportation
- Diagnostic procedures
- Sterile technique
- First aid
- Data entry
- Medical equipment operation
- Conflict resolution
- Reliable transportation
- Diagnostic procedures
- Sterile technique
- First aid
- Data entry
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT). (#254478)
- AHA CPR/BLS (e-card code:225415817708) expires 12/2026
- Certified in the American Association in Blood Banking AABB Certificate # 000520
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
LPG Urology
02.2022 - Current
Medical Assistant
Private Physicians of SWFLA
10.2020 - 12.2021
Student
Florida Southwestern State College
01.2014 - 05.2018
Medical Assistant
I.M.A
04.2012 - 10.2013
Medical Assistant
Family Health Centers of SWFL
01.2011 - 03.2012
Coordinator
Heritage Institute
03.2009 - 10.2010
GYN Medical Assistant
Physicians Primary Care of SWFLA OB/Gyn
10.2004 - 05.2005
Medical Technician/Medical Assistant
South Florida Reception Center
04.2003 - 06.2004
Assistant Manager
CONTINENTAL BLOOD BANK
06.2002 - 04.2003
Assistant Store Manager
The Rag Shop
02.2002 - 06.2002
Office Manager
CHOICE MEDICAL CENTER
05.2000 - 02.2002
Front Desk
CHOICE MEDICAL CENTER
12.1999 - 05.2000
Medical Biller
HOSPITAL SUPPORT SERVICE
06.1999 - 12.1999
CSR
FPA MEDICAL MANAGEMENT CSR
06.1997 - 04.1998
Medical Assistant
Dr. Robert S. Watine
04.1995 - 05.1997
Phlebotomist/Supervisor/Team Leader/Trainer
Dade Community Blood Centers of S. FL
01.1992 - 04.1995
Bachelor’s - applied science (BAS Supervision and Management
Florida SouthWestern State College
Diploma - Medical Assistant
NEC Bauder College
Associates in Art - Pre-nursing
Florida Southwestern State College
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