Cynthia Salgado
Manassas,VA
Summary
Highly organized and experienced executive administrative professional with a strong healthcare administration and customer service background. Proven track record managing office operations, supervising staff, and ensuring smooth day-to-day operations. Skilled in patient services, billing, scheduling, and employee training. Possess excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Office Supervisor
GPW Health Center
07.2022 - Current
- Supervised Patient Service staff, providing guidance and coaching for professional growth.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Managed 120 cash and credit card transactions on average daily, reconciled payments, and conducted daily bank deposits.
- Acted as a point of contact for onsite issues and liaised with vendors and partner organizations.
- Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
- collaborated with the OPS Leadership team to ensure streamlined front desk operations.
Patient Access II
Inova Health System
01.2019 - 06.2022
- Scheduled 50 appointments on average daily, verified insurance information, and processed payments
- Answered incoming calls, scheduled appointments, and filed medical records.
- Handled referral entries, insurance authorizations, and various clerical tasks.
- Conducted interviews, trained new staff, and evaluated employee performance.
- Acted as a Certified Spanish interpreter and managed the Inova urgent care call center.
Patient Access II
Inova Health System
06.2017 - 01.2019
- Managed on average 80 patient appointments, insurance verification, and clerical documentation
- Processed payments, responded to inquiries, and handled supplies.
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
Customer Service Representative
Inova Health System
03.2015 - 06.2017
- Handled scheduling, documentation processing, and payment collections.
- Provided customer service and support to ensure patient satisfaction.
- Trained staff on operating procedures and company services.
Education
Masters in Health Administration -
George Mason University
Fairfax, VA01.2027
Bachelors Degree in Criminal Justice -
Purdue University
Davenport, IA05.2019
Associates in General Studies -
Northern Virginia Community College
Manassas, VA08.2017
Skills
- Customer service
- Team Supervision
- Mail handling
- Facilities Maintenance
- Decision-Making
- Communication skills
- Time management
- Microsoft word
- Bilingual
- Leadership
- Documentation review
- Microsoft excel
Timeline
Office Supervisor
GPW Health Center
07.2022 - Current
Patient Access II
Inova Health System
01.2019 - 06.2022
Patient Access II
Inova Health System
06.2017 - 01.2019
Customer Service Representative
Inova Health System
03.2015 - 06.2017
Masters in Health Administration -
George Mason University
Bachelors Degree in Criminal Justice -
Purdue University
Associates in General Studies -
Northern Virginia Community College
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