Cynthia Salgado
Manassas ,VA
Summary
Versatile and accomplished professional with a rich background in healthcare administration and a track record of excellence in patient services. Demonstrated leadership guiding teams, driving process, and ensuring outstanding customer experiences. Passionate about elevating team performance and nurturing a culture of collaboration. Eager to bring skills and insights to a dynamic and forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Office Supervisor
GPW Health Center
07.2022 - Current
- Supervise and mentor team of Patient Service staff, focusing on professional growth, team efficiency, and high-quality patient service.
- Streamline and optimize the onboarding process of new employees, ensuring comprehensive training and seamless integration into the team, enhancing overall productivity.
- Manage and oversee daily financial transactions, including cash and credit card payments, with a keen focus on accuracy and security, while also ensuring timely bank deposits and financial reconciliation.
- Serve as the primary point of contact for onsite issues, effectively liaising with vendors and partner organizations to resolve challenges promptly and maintain smooth operations.
- Ensure strict compliance with regulatory requirements and industry best practices through regular reviews and update policies and procedures, safeguarding the center's reputation and operational integrity.
- Collaborate closely with the OPS leadership team to implement strategies that enhance front desk operations, improve patients satisfaction, and streamline workflows.
Patient Access Representative II
Inova Health System
01.2019 - 04.2022
- Schedule and manage a high volume of patient appointments daily, ensuring accurate verification of insurance information and efficient payment processing to facilitate a smooth patient flow and enhance satisfaction.
- Handle incoming calls with professionalism and empathy, schedule appointments promptly, and manage medical records with attention to detail, contributing to a positive patient experience.
- Oversee and manage referral entries, insurance authorizations, and a variety of clerical tasks, ensuring timely and accurate completion to support patient care and administrative efficiency.
- Conduct interviews, train new staff, and evaluate employee performance, fostering a competent, motivated, and high-performing team dedicated to excellence in patient service.
- Act as a certified Spanish interpreter and manage Inova urgent care call center, enhancing communication between patients and healthcare providers and ensuring that non-English speaking patients receive the care and support they need.
Patient Access Representative
Inova Health System
01.2017 - 01.2019
- Efficiently manage and coordinate an average of 80 patients appointment daily, ensuring thorough insurance verification and meticulous handling of clerical documentation to provide seamless patient experience.
- Process patient payments, respond to inquiries with professionalism, and handle supplies, maintaining a well-organized and efficient operation that supports the healthcare team and patient needs.
- Collect patient deductibles and copayments,engaging in transparent and empathetic discussions about financial obligations to ensure patients are informed and comfortable with their payment options.
Customer Service Representative
Inova Health System
10.2016 - 01.2017
- Handle a wide range of responsibilities including scheduling appointments, processing documentations, and collecting payments, consistently providing exceptional customer service that exceeds patient expectations.
- Train and mentor staff on operating procedures and company services, playing a key role in enhancing team performance, ensuring adherence to best practices, and fostering a culture of continuous improvement and patient satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Science - Business Management
George Mason University
Fairfax, VA08.2028
Bachelor of Science - Criminal Justice
Purdue University
Davenport, IAAssociate of Science - General Studies
Northern Virginia Community College
Annandale, VASkills
- Team Leadership
- Project Management
- Problem Solving
- Conflict Resolution
- Critical Thinking
- Budget & Cost Management
- Attention to Detail
- Microsoft Suite (Excel)
- Customer Service
- Cross-Functional Collaboration
- Email Communication
- Administrative Support
Timeline
Office Supervisor
GPW Health Center
07.2022 - Current
Patient Access Representative II
Inova Health System
01.2019 - 04.2022
Patient Access Representative
Inova Health System
01.2017 - 01.2019
Customer Service Representative
Inova Health System
10.2016 - 01.2017
Master of Science - Business Management
George Mason University
Bachelor of Science - Criminal Justice
Purdue University
Associate of Science - General Studies
Northern Virginia Community College
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