Cynthia Salgado
Manassas,VA
Summary
Experienced Office Supervisor with a proven track record in team management, office operations coordination, and administrative process improvement. Possesses strong leadership skills, organizational abilities, and problem-solving capabilities. Demonstrated adaptability and initiative by significantly enhancing efficiency across various office functions.
Overview
10
10
years of professional experience
Work History
Office Supervisor
GPW Health Center
Dumfries, VA
07.2022 - Current
- Supervise Patient Service staff, providing guidance and coaching for professional growth.
- Oversees the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Manage 120 cash and credit card transactions on average daily, reconcile payments, and conduct daily bank deposits.
- Acts as a point of contact for onsite issues and liaises with vendors and partner organizations.
- Provides exceptional customer service by addressing client inquiries promptly and professionally.
- Develop, implement, and maintain office systems, policies, and procedures for record keeping, filing, and other administrative activities.
- Manage payroll processing functions for all employees in the department.
- Conduct staff performance evaluations to monitor progress and individual skills.
- Train and mentor administrative staff members in company policies, daily task execution and industry best practices.
Patient Access II
Inova Health System
Tysons, VA
01.2019 - 06.2022
- Scheduled 50 appointments on average daily, verified insurance information, and processed payments.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Handled referral entries, insurance authorizations, and various clerical tasks.
- Performed data entry of patient demographic information into the hospital system.
- Maintained up-to-date records of all patient encounters in the medical record system.
- Conducted interviews, trained new staff, and evaluated employee performance.
- Acted as a Certified Spanish interpreter and managed the Inova urgent care call center.
Patient Access I
Inova Health System
Tysons, VA
06.2017 - 01.2019
- Managed, on average, 80 patient appointments, insurance verification, and clerical documentation.
- Processed payments, responded to inquiries, and handled supplies.
- Received patient deductibles and co-pay amounts, and discussed options to satisfy the remainder of patient financial obligations.
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- Provided customer service to patients regarding any inquiries or issues they had.
Customer Service Representative
Inova Health System
Tysons, VA
03.2015 - 06.2017
- Handled scheduling, documentation processing, and payment collections.
- Provided customer service and support to ensure patient satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Trained staff on operating procedures and company services.
Education
Bachelors Degree in Criminal Justice -
Purdue University
Davenport, IA05.2019
Associates in General Studies -
Northern Virginia Community College
Manassas, VA08.2017
MBA - Business Administration
Longwood University
Farmville, VASkills
- Project Management
- Staff Management
- Administrative Support
- Meeting Coordination
- Office Management
- Decision-Making
- Communication skills
- Time management
- Leadership
- Analytical Thinking
- Report Preparation
- Flexible and Adaptable
Languages
Spanish
Native/ Bilingual
Timeline
Office Supervisor
GPW Health Center
07.2022 - Current
Patient Access II
Inova Health System
01.2019 - 06.2022
Patient Access I
Inova Health System
06.2017 - 01.2019
Customer Service Representative
Inova Health System
03.2015 - 06.2017
Bachelors Degree in Criminal Justice -
Purdue University
Associates in General Studies -
Northern Virginia Community College
MBA - Business Administration
Longwood University
Similar Profiles
Hunter PetersonHunter Peterson
Chief Business Development Officer at GPW Health CenterChief Business Development Officer at GPW Health Center
Cynthia SalgadoCynthia Salgado
Office Supervisor at GPW Health CenterOffice Supervisor at GPW Health Center
Cynthia SalgadoCynthia Salgado
Office Supervisor at GPW Health CenterOffice Supervisor at GPW Health Center