Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Salinas

San Antonio

Summary

Dynamic manager with a proven track record at Exxon Mobil, excelling in customer service and inventory management. Successfully led teams to enhance operational efficiency and implemented quality control measures, resulting in improved customer satisfaction. Skilled in employee training and critical thinking, driving performance and achieving strategic objectives.

Overview

27
27
years of professional experience

Work History

Manager

Circle K Corp
San Antonio
01.2017 - Current
  • Conducted performance evaluations to support employee development initiatives.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed business performance data and forecasted business results for upper management.
  • Oversaw annual financial audits in partnership with external auditors.
  • Conducted regular audits of inventory levels throughout the facility.

Manager

Dollar Tree Distribution Center
San Antonio
01.2016 - 01.2017
  • Managed project timelines and resource allocation effectively.
  • Facilitated safety meetings to ensure compliance with regulations.
  • Conducted performance evaluations to support employee development initiatives.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Manager

Exxon Mobil
San Antonio
01.1999 - 12.2015
  • Led a team of XX employees, ensuring optimal productivity and superior customer service
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance reviews for team members.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented quality control measures to uphold company standards.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted store audits to evaluate overall compliance with company standards and policies.

Education

Some College (No Degree) - Accounting

San Antonio College
San Antonio, TX

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Quality control
  • Verbal and written communication
  • Cash management
  • Math and computer skills
  • Critical thinking
  • Troubleshooting

Timeline

Manager

Circle K Corp
01.2017 - Current

Manager

Dollar Tree Distribution Center
01.2016 - 01.2017

Manager

Exxon Mobil
01.1999 - 12.2015

Some College (No Degree) - Accounting

San Antonio College

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