Cynthia Salinsky

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Welcoming patients and greeting them in a friendly manner as they arrive for their appointment is an important aspect of my current position. Duties include completing all the required steps for the check-in/check-out process. A high level of multitasking is required to assist patients with the use of the kiosk system, collecting co-payments and/or balances, obtaining the proper forms for the therapists and answering all related questions from patients. End of day reporting of payments, posting of fee tickets and preparation of the documents for the following day is also required.

• Receptionist in a multi-veterinarian office, responsible for scheduling appointments and surgeries, greeting clients, preparation of client files and client correspondence. Other duties include:
• Payment collection, billing, and balancing daily financial transactions.
• Presentation of information one-on-one to clients and other team members in the hospital.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails.
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Responsible for supporting clinic operations by collaborating with physicians, nurses, and other caregivers to provide exemplary customer service to patients.
• Emphasis on answering and triaging phone calls, scheduling appointments, diagnostic testing, and surgical procedures.
• Assist patients with the admitting process, obtaining referrals and authorizations, and maintaining the physician calendar.
• Effective multitasking is required while maintaining a high level of organization.