Cynthia Sampen
Flushing
Summary
Artistic visual merchandiser brings several years of superior merchandising performance. Meticulous and creative with drive for increasing sales and brand awareness through skillful product promotion. Builds and maintains attractive displays and manages floor resets to enhance customer shopping experiences. Focused professional drives consistent revenue growth for businesses through effective visual merchandising of diverse products. Diligent coordination of details across displays for professional appearance and optimal sales. Artistic, innovative, and well-organized approach for handling any promotional need.
Overview
15
15
years of professional experience
Work History
Visual Merchandiser
Macy's
Flushing
07.2023 - Current
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Created innovative floor plans to maximize visibility of merchandise.
- Maintained a high level of organization and cleanliness throughout the store.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
Lacoste Vendor
Macy's
Queens
06.2018 - 06.2023
- Stayed current on product specs and prices and accurately updated display product literature.
- Maintaining and updating all pricing and maintaining departments folders by vendors to include all correspondence.
- Ability to manage projects with varying degree of complexity with minimal supervision.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales for Lacoste.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Responded to customer issues promptly to build strong professional relationships.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Answered questions and assisted customers with item selection and location.
Sales & Support Generalist
Victoria Secret
New York City
08.2015 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
Cashier/Specialist/Visual Merchandiser
Century 21 Department Store
Flushing, New York
12.2009 - 08.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Credit Cards or Rewards Program].
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Managed special actions such as returns processing and payment reversals for team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
Education
Associate of Science - Graphic Design
LaGuardia Community College of The City University of New York
Long Island City, NY06.2018
High School Diploma -
John Bowne High School
Flushing, NY06.2002
Skills
- Point of sale operation
- Loading and unloading procedures
- Stocking and replenishing
- Teamwork and Collaboration
- Excellent Communication
- Cash Handling
- Attention to detail
- In-store event promotion
- Time Management
- Visual Merchandising
- Customer experience
- Interior and exterior displays
- Customer Service
- Product display
Additional Information
Type 40 wpm
Knowledge of Adobe Cloud, Excel,Spreadsheet,Powerpoint
Language
3
Languages
Spanish
Professional
References
References available upon request.
Timeline
Visual Merchandiser
Macy's
07.2023 - Current
Lacoste Vendor
Macy's
06.2018 - 06.2023
Sales & Support Generalist
Victoria Secret
08.2015 - 06.2017
Cashier/Specialist/Visual Merchandiser
Century 21 Department Store
12.2009 - 08.2015
Associate of Science - Graphic Design
LaGuardia Community College of The City University of New York
High School Diploma -
John Bowne High School