Cynthia Sanchez
Mission,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Manager
Excel Finance
09.2015 - 06.2022
- Managing loan accounts, including assessing loan applications, approving loans, monitoring payments, and ensuring that loan customers remain in good standing.
- Inside and outside collections
- Reviewed and processed loan documentation to manage workloads effectively
- Updated loan databases with strong attention to detail to maintain thorough records
- Performed administrative duties, such as answering emails and greeting clients, to maintain efficiency
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Security Finance, Financial Services
10.2010 - 08.2012
- Inside and outside collection
- Managing loan accounts, including assessing loan applications, approving loans, monitoring payments, and ensuring that loan customers remain in good standing
- Reviewed and processed loan documentation to manage workloads effectively
- Updated loan databases with strong attention to detail to maintain thorough records
- Performed administrative duties, such as answering emails and greeting clients, to maintain efficiency
- End of the day reports
- Bank deposits
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
Prestamos del Rey
11.2014 - 07.2015
- Managing loan accounts, including assessing loan applications, approving loans, monitoring payments, and ensuring that loan customers remain in good standing.
- Inside and outside collections
- Reviewed and processed loan documentation to manage workloads effectively
- Updated loan databases with strong attention to detail to maintain thorough records
- Performed administrative duties, such as answering emails and greeting clients, to maintain efficiency
- End of the day reports
- Bank deposits
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Tiempo loans
03.2007 - 09.2009
- Managing loan accounts, including assessing loan applications, approving loans, monitoring payments, and ensuring that loan customers remain in good standing.
- Inside and outside collections
- Reviewed and processed loan documentation to manage workloads effectively
- Updated loan databases with strong attention to detail to maintain thorough records
- Performed administrative duties, such as answering emails and greeting clients, to maintain efficiency
- End of the day reports
- Bank deposits
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Insurance Specialist
Senture
07.2022 - 04.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Communicated effectively with members of operations, finance, and clinical departments.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Utilized Software to document and track customer account details.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
High School Diploma -
Mcallen High School
Mcallen, TX06-2005
Skills
- Management
- Sales
- Team Leadership
- Organizational skills
- Direct Reports
- Delinquent Accounts
- Credit Report
- Excellent Communication Skills
- Empathy Skills
- Time Management
- Ability To Perceive Clients
- Willingness To Learn
- Documentation skills
- Customer Service
- Customer Billing
- Billing Inquiries
- Insurance Eligibility
- Customer Engagement
- Call Center Customer Service
Timeline
Insurance Specialist
Senture
07.2022 - 04.2024
Manager
Excel Finance
09.2015 - 06.2022
Assistant Manager
Prestamos del Rey
11.2014 - 07.2015
Assistant Manager
Security Finance, Financial Services
10.2010 - 08.2012
Assistant Manager
Tiempo loans
03.2007 - 09.2009
High School Diploma -
Mcallen High School
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