Cynthia Sanchez
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Utility Accounts Specialist
City of Cedar Park
02.2022 - Current
- Responsible for the preparation and issuance of accurate utility bills
- Perform billing adjustments by issuing credits or debits as needed
- Reduced financial discrepancies with thorough reconciliation of accounts and accurate recordkeeping.
Office Specialist
Travis County
08.2019 - 02.2022
- Prepare restitution and fees, process hot checks
- Respond to inquiries and provide information to the public on department, County procedures, regulations and policies
- Process financial reports, receipts, claims, and disbursements
Customer Support Agent
Google
03.2018 - 08.2019
- Provide functional and/or technical support for resolution of customer issues, incidents, requests and queries
- Collaborate with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Sales Business Manager
Dillard's
02.2017 - 03.2018
- Correlate with sales team to meet and/or exceed sales plans and probability targets
- Recruit, hire, and train associates, provide guidance in guest satisfaction and product knowledge
- Increased sales revenue by developing and implementing effective sales strategies.
Appeals Agent
EBay
09.2016 - 02.2017
- Utilize unparalleled problem solving and conflict resolution skills in day-to-day tasks, which include customer disputes, claims, and appeals
- Establish trust and relationships between eBay and the community while maintaining a high level of detail and accuracy
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Sterile Processing Tech II
Seton Medical Center
11.2013 - 09.2016
- Operate all sterilizing equipment following regulation directives
- Assemble and maintain specific surgical instruments utilized throughout the facility
- Served as a liaison between the sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
Service Advocate
Farmers Insurance
04.2012 - 11.2013
- Communicate with internal/external customers about intermediate underwriting guidelines, and marketing initiatives to service customer accounts
- Analyze and resolve policy and account related questions from agents and customers
Sterile Processing Tech I
Seton Medical Center
10.2010 - 04.2012
- Operate all sterilizing equipment following regulation directives
- Assemble and maintain specific surgical instruments utilized throughout the facility
- Ensured proper sterilization of delicate surgical tools by implementing a thorough inspection process prior to release for use in the operating room.
Sales Manager
Bath & Body Work
07.2009 - 10.2010
- Provide guidance and direction to associates in the areas of guest satisfaction, inventory control, human resources, safety, loss prevention and expense control
- Analyze sales data, including profit and loss statements, to compose a store budget that cut cost by 22%
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Retention Supervisor
Alltel/Verizon
04.2007 - 06.2009
- Developed action plans for at-risk accounts involving customized solutions tailored specifically to each client''s needs leading to successful resolutions.
- Resolved complex issues with ease
- Managed a team of dedicated Customer Retention Specialists responsible for handling complex account escalations effectively resolving issues through creative problem-solving techniques.
Education
Associate of Applied Science - Surgical Technology
Virginia College At Austin
Austin, TX09-2010
Import/Export Principles -
Career Centers of Texas-El Paso
El Paso, TX01.2006
Skills
- Leadership traits
- Conflict resolution skills
- Risk Management
- Sense of urgency
- Customer oriented
- Attention to detail
- Critical Thinking
- Bilingual in English & Spanish
Timeline
Utility Accounts Specialist
City of Cedar Park
02.2022 - Current
Office Specialist
Travis County
08.2019 - 02.2022
Customer Support Agent
Google
03.2018 - 08.2019
Sales Business Manager
Dillard's
02.2017 - 03.2018
Appeals Agent
EBay
09.2016 - 02.2017
Sterile Processing Tech II
Seton Medical Center
11.2013 - 09.2016
Service Advocate
Farmers Insurance
04.2012 - 11.2013
Sterile Processing Tech I
Seton Medical Center
10.2010 - 04.2012
Sales Manager
Bath & Body Work
07.2009 - 10.2010
Customer Retention Supervisor
Alltel/Verizon
04.2007 - 06.2009
Associate of Applied Science - Surgical Technology
Virginia College At Austin
Import/Export Principles -
Career Centers of Texas-El Paso
Similar Profiles
Nicholas PetzoldNicholas Petzold
Recreation Assistant at City of Cedar ParkRecreation Assistant at City of Cedar Park
Cody ConkleCody Conkle
Lifeguard at City Of Cedar ParkLifeguard at City Of Cedar Park
Caden WhitfieldCaden Whitfield
Pool Manager at City of Cedar ParkPool Manager at City of Cedar Park
Tetiana MaksymchukTetiana Maksymchuk
Accounts Payable Representative/Utility Specialist at Phambills LLC/Terra Financial Solutions LLCAccounts Payable Representative/Utility Specialist at Phambills LLC/Terra Financial Solutions LLC
Kaitlyn WilsonKaitlyn Wilson
Accounts Payable / Utility Billing Clerk at City of TyeAccounts Payable / Utility Billing Clerk at City of Tye