Cynthia Santiago
Oak Lawn,IL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
Work History
RN Care Coordinator
Access Community Health Network
09.2022 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
- Educated family members and caregivers on patient care instructions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Reduced hospital readmission rates by coordinating effective post-discharge care plans.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Mother Baby RN
Saint Anthony's Hospital
10.2018 - 09.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Managed care from admission to discharge.
- Administered medications and treatments as prescribed by physicians.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Educated family members and caregivers on patient care instructions.
Medical Assistant
Access Community Health Center
02.2008 - 10.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - Nursing
Benedictine University
Lisle, IL12-2020
Skills
- Health promotion
- Compassion and empathy
- Clinical judgment
- Quality improvement
- Basic life support
- Discharge planning
- Administering immunizations
- FLUENT IN Spanish
- Newborn care
- Postpartum care
- Postpartum counseling
- Appointment scheduling
- Direct patient care
- Medication and IV administration
- Patient management
- Precepting
- Patient education and counseling
- Licensed RN
- Medication administration
- Vaccine administration
Timeline
RN Care Coordinator
Access Community Health Network
09.2022 - Current
Mother Baby RN
Saint Anthony's Hospital
10.2018 - 09.2022
Medical Assistant
Access Community Health Center
02.2008 - 10.2018
Bachelor of Science - Nursing
Benedictine University
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