Open To Work
Cynthia Santiago
The W Group
Brooklyn,NY
Work Preference
Job Search Status:
Open to workDesired Job Title
Customer Service RepresentativeMedication TechnicianSecretaryPrivate NannyWork Type
Full TimePart TimeSeasonal WorkLocation Preference
HybridOn-SiteRemoteLocation:
Brooklyn, NYOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceHealthcare benefitsSummary
Compassionate caregiver with extensive experience in patient care and emotional support. Delivered mobility assistance and medication administration, significantly enhancing client well-being. Leveraged effective communication and sales techniques to achieve targeted outcomes.
2
Languages
1
Certification
16
Years of experience
Work History
Medication Technician
2 Months- Prepared and administered medications to residents, ensuring adherence to prescribed regimens
- Verified and confirmed medication delivery to residents, maintaining accurate records
- Signed for medication delivered after ensuring the order is correct
- Labeled and organized medication supplies, facilitating efficient access for timely administration.
- Administered ear and eye drops to residents to ensure proper medication application
- Administered medications accurately according to prescribed schedules and protocols.
- Monitored patient reactions and reported changes to healthcare team promptly.
- Ensured compliance with safety regulations and medication handling procedures.
- Monitored medication storage area to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
In-Home Caregiver
2 Years 8 Months- Provided mobility assistance such as walking and regular exercising.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Managed laundry, grocery shopping, and light housekeeping tasks.
- Coordinated daily medication schedules and administration to ensure timely and accurate dosing.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patient participation in safe physical activities to improve mood and overall wellness.
- Supported independence of disabled client through daily assistance to support independence and well-being.
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Monitored clients' health conditions, reporting changes to family members and medical staff.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Telemarketer/Secretary
3 Years 10 Months- Conducted daily cold calling and outreach to expand sales pipeline.
- Qualified leads and set up customer appointments for outside sales team.
- Cultivated customer relationships through effective persuasion and active listening.
- Recorded contact information of customers and potential customers in internal database.
- Ensured confidentiality of client and company information to maintain trust.
- Managed customer databases using CRM software to streamline follow-up processes.
- Analyzed call metrics to assess performance and implement process improvements.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Trained new staff on office protocols and software applications, fostering a knowledgeable team environment.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Nanny
3 Years 8 Months- Supported child in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home to create a safe and enjoyable environment for the child.
- Built positive and nurturing environments to support child social and emotional growth.
- Performed light housekeeping duties and ran errands.
- Prepared meals and snacks for the child based on dietary guidelines.
- Monitored child's play activities to verify safety.
- Assisted child with various activities to promote learning and engagement; completed homework assignments.
- Monitored child's play activities to ensure safety and promote independence.
- Supervised daily activities, ensuring safety and well-being of children.
- Developed educational and recreational programs tailored to individual children's needs.
- Assisted with homework, promoting learning and academic achievement.
- Communicated effectively with parents regarding children's progress and concerns.
- Engaged with children on an age-appropriate level.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and encouraged children to read books.
Telemarketer
9 Months- Completed daily cold calling and outreach to build sales pipeline.
- Utilized strong sales skills to exceed quotas through effective strategies.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Addressed customer objections with friendly, persuasive tactics to facilitate sales.
- Developed and maintained strong customer relationships through effective communication techniques.
- Utilized CRM software to track interactions and optimize follow-up processes.
- Utilized customer feedback to improve call strategies, resulting in a more tailored communication approach.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Recorded and updated customer information in online systems.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Asked pertinent questions to understand customer requirements.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
High School Diploma
Skills
Medication administration
Medication inventory
Patient assessment
Customer service
Meal preparation
Client safety and well-being
Front Desk
Healthcare regulations
Adherence to protocols
Privacy and confidentiality
Verbal and written communication
Organization
Email and telephone etiquette
Customer engagement
Reliability and trustworthiness
Certification
Comprehensive Medication Phase I & II
- Training - March 2025
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Medication Technician
The W Group
02.2025 - 04.2025
In-Home Caregiver
Elizabeth Mulford
04.2022 - 12.2024
Telemarketer/Secretary
Simple Choice Capital
05.2018 - 03.2022
Nanny
Private
06.2010 - 02.2014
Telemarketer
Board of the Brain, Inc.
08.2009 - 05.2010
St. Christopher's High School
High School Diploma