Cynthia Santistevan
Taos,New Mexico
Summary
Experienced Supervisor with a proven track record in team management and operational oversight. Expertise in process improvement, staff development, and enhancing employee retention. Demonstrated ability to solve problems, lead effectively, and communicate clearly, resulting in increased workflow efficiency and team productivity.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Probation-Parole Supervisor
New Mexico Corrections Department
Los Lunas; Taos; Raton, New Mexico
10.2013 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised teams of up to eight employees in daily operations.
- Conducted biweekly meetings with team members to discuss upcoming tasks and project deadlines, address issues, and provide support.
- Created new strategies for improving face-to-face contact and field contact standards within the office to meet policy standards.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic desktop and file audits, and provided timely feedback.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions in employee files.
- Collaborated with other offices to coordinate workflow processes between teams.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner.
- Trained new employees in computer programs, case management, company policies, and procedures.
- Recruited, hired, trained, mentored, coached, and evaluated new staff.
- Conducted performance evaluations per policy standards, providing constructive feedback, and setting individual goals together with the employee.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations, and ensured compliance.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided communication reports on team performance, challenges, and achievements to senior management, and sought direction where needed.
- Reviewed all reports for accuracy, timeline compliance, or errors, and provided constructive feedback.
- Complied with company policies, objectives, and communication goals.
- Committed to meeting all expectations and goals set forth in the department's job description.
- Performed all duties of the job description, as listed above.
- Acted as a Pre-Sentence Report Instructor, NM Corrections Academy.
- Acted as a victim interviewing instructor assistant at the NM Corrections Academy.
- Investigated all Office of Professional Standards investigations assigned.
- Attended all required meetings and training.
- Collaborated with the Drug Court team and assisted in the development of the Taos Family Domestic Violence Court.
- Assigned cases and distributed caseloads in accordance with policy.
- Tracked officer financial obligation collections through audits.
- Monitored timeline compliance with reports to the courts and the Parole Board.
- Submitted weekly activity reports and responded to special assignments from the Region Office.
Director Adult Services
Dream Tree Project
Taos, New Mexico
04.2024 - 10.2024
- Collaborated with senior leadership to set long-term objectives for the Nest Shelter, working primarily through telework.
- Assisted in the development of the Nest Shelter, including policies and procedures to ensure compliance with organizational goals and standards.
- Supervised, guided and directed between 8 and 12 employees.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed weekly employee schedules.
- Ensured employee development and training through weekly team meetings and one-on-one weekly meetings.
- Developed and implemented strategic plans to ensure organizational goals were met.
Probation-Parole Officer
New Mexico Corrections Department
Taos, New Mexico
07.2004 - 10.2013
- Supervised probationers and parolees at all levels, including sex offenders; standard supervision officer for four years; special programs officer for four years; full-time pre-sentence report writer for two years.
- Conducted pre-sentence and ECA investigations, and provided detailed reports for courts or the governor's office.
- Maintained accurate records of offender contacts, progress notes, program reviews, and case files, and provided case management.
- Developed reasonable and attainable supervision plans together with offenders, and provided guidance and assistance to parolees in finding employment, housing, and other resources.
- Monitored offender activities, such as drug testing, job searches, educational programs, and social services.
- Coordinated with local agency providers to provide additional support services for clients.
- Developed and implemented probation and parole plans to ensure compliance with court orders.
- Investigated allegations of violations of parole or probation conditions by interviewing witnesses and obtaining evidence.
- Attended professional development trainings when available, to stay up-to-date on current practices in the field.
- Collaborated with law enforcement agencies to investigate criminal activity related to parolees.
- Met with victims to discuss safety planning strategies, and resource referrals. And development of restitution plans.
- Counseled offenders on substance abuse treatment options available through community providers and made referrals accordingly.
- Ensured that appropriate sanctions were applied for violations of conditions of supervision.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Supervised adult offenders to monitor compliance with court-ordered conditions.
- Conducted parole plan investigations and made recommendations to the Parole Board.
- Recommended probation conditions to the court, including drug treatment, vocational rehabilitation, and mental health programs.
- Assisted with case completion by conducting office, home, and employment visits to ensure adherence to legal requirements.
- Attended all required trainings, and obtained multiple certifications.
Service Deli Mananger
Smiths Food And Drug
Taos, New Mexico
03.1989 - 07.2004
- Service Deli Clerk from 1989-1992; Management of Department and staff from 1992-2004.
- Mananged daily operations of the service deli including supervision of up to 8 employees in White Rock and Taos, New Mexico.
- Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
- Assisted team members during peak hours by providing additional support where needed.
- Created detailed reports on daily activities within the deli section for management review.
- Organized training sessions for new hires regarding store policies, job duties and operational procedures related to the service deli section.
- Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
- Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
- Reviewed employee performance regularly through one-on-one meetings or feedback sessions to provide guidance or coaching when required.
- Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
- Organized promotional events such as special tastings or sampling days which generated more interest from potential customers.
- Created effective marketing promotions to improve business.
- Completed regular inventories of food and material stocks.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Arts - Sociology /Criminology; Political Science /Prelaw
New Mexico Highlands University
Las Vegas, NM05-2004
Para Legal Certification
UNM
Taos05-2001
Skills
- Employee training and development
- Performance evaluation and feedback
- Case management expertise
- Team leadership skills
- Certified Office Of Professional Standards Investigator
- Expert Pre-Sentice Report Writer
- Thrive with strong leadership
Languages
Spanish
Professional
Certification
- Certified Office Of Professional Standards Investigator
- Avid Pre-sentence Report Writer/ Instructor
- Victim Interviewing Instructor
- Avid Executive Clemency Investigator/writer
- Recent Certification in Nurtured Heart Leadership
Custom
I enjoy reading, researching and learning multiple ways to attaining any one goal. In my free time, I enjoy camping, fishing, wood working, sewing and engaging in learning new skills through hands on learning. I recently adopted my great nephew and enjoy providing this child with a safe and loving environment while facing the challenges of single parenting at my age.
Timeline
Director Adult Services
Dream Tree Project
04.2024 - 10.2024
Probation-Parole Supervisor
New Mexico Corrections Department
10.2013 - Current
Probation-Parole Officer
New Mexico Corrections Department
07.2004 - 10.2013
Service Deli Mananger
Smiths Food And Drug
03.1989 - 07.2004
Bachelor of Arts - Sociology /Criminology; Political Science /Prelaw
New Mexico Highlands University
Para Legal Certification
UNM