Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Cynthia Sarabia
El Paso,TX
Summary
Overview
11
years of professional experience
Work History
Revive Mobile Health
Customer Service Representative
12.2020 - Current
Job overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Miner Corporation
Sales Coordinator/Administrative Assistant
10.2015 - 11.2018
Job overview
- Coordinate jobs for salesmen
- Create work orders and Purchase orders for salesmen for their contracted jobs
- Look through contracts for draw dates, retainages, and other info that pertains to billing such as pay applications
- Also use
- Servicemax to create all work orders and enter jobs
- Organize meetings with Salesmen regarding their open orders, draw dates that are approaching, installs for service that need to be coordinated and which jobs need to be rolled over for following months
- Complete pay applications for all jobs that need to be billed for every month and finish out closures.
El Paso Water
Customer Service Representative
08.2013 - 10.2015
Job overview
- Reason for leaving: Went on maternity leave and could not return due to complications
- Hours per week
- Provided excellent customer service for the water company
- My responsibilities entailed answering inbound calls regarding customers' bills, re-connects and disconnects
- Created new accounts and set up new service for customers
- Customers called in with many questions including prices for water to where the city would get its water source
- Called dispatchers for reconnects and leaks
- Transferred calls when necessary
- Provided customers with and calculated payment plans
- Worked at the front desk and interacted with customers face to face for the first 8 weeks of the job.
Education
Sunset High School
High school Diploma
01-2008
University Overview
Skills
- 40 WPM , Inventory Clerk, Microsoft Office, Inventory Management, Inventory Control, Call Center, Bilingual, Customer
- CSR, Customer Support, recruiter
- Works well independently as well as with others, can follow both verbal and written
- Instructions, excellent grammar and written correspondence skills, extensive customer service skills, great
- Organizational and time management skills, excellent written and verbal communications, type 40 wpm, ten key
- Calculators, fax machines, printers and other office equipment
- Professional appearance and demeanor Computer Skills
- Proficient with PC, knowledge of word processing, and spreadsheet applications including Microsoft
- Word and Excel
- Scheduling
- Account Updating
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Coordination
- 10-Key
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Revive Mobile Health
12.2020 - Current
Sales Coordinator/Administrative Assistant
Miner Corporation
10.2015 - 11.2018
Customer Service Representative
El Paso Water
08.2013 - 10.2015
Sunset High School
High school Diploma
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