CYNTHIA SAWYER
Newark,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Welcoming clerical professional with 34 years of experience in Medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.
Overview
35
35
years of professional experience
Work History
Front Desk Receptionist/Medical Biller
Dr. Raghunand Sastry
08.2007 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Front Desk Receptionist/Medical Biller
Dr. Thomas Rowley
01.1989 - 09.2007
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Associate of Arts - Accounting
Santa Barbara Business College - Fremont Ca
Fremont, CASkills
- File Management
- Administrative Support
- Customer Service
- Administrative Skills
- Telephone Etiquette
- Scheduling
- Office Administration
- Front Office Management
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist/Medical Biller
Dr. Raghunand Sastry
08.2007 - Current
Front Desk Receptionist/Medical Biller
Dr. Thomas Rowley
01.1989 - 09.2007
Associate of Arts - Accounting
Santa Barbara Business College - Fremont Ca
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