Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Scarrow

Gillette

Summary

Account manager with extensive experience in client relations and account servicing. Proven ability to leverage effective communication and targeted sales strategies to meet and exceed sales objectives. Track record of driving revenue growth through acquisition of new accounts while nurturing existing client relationships.

Overview

28
28
years of professional experience

Work History

Customer Support Specialist

TTEC
Englewood
10.2019 - 04.2025
  • Resolved customer inquiries and issues with empathy and efficiency.
  • Documented customer interactions in the CRM system accurately.
  • Collaborated with team members to improve support processes and workflows.
  • Trained new staff on customer service best practices and tools.
  • Assisted in developing knowledge base articles for common customer issues.
  • Handled escalated requests, ensuring timely and effective resolution strategies.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Account Manager

Your Selling Team
Chadron
10.2014 - 04.2019
  • Managed client relationships to ensure satisfaction and retention.
  • Developed account strategies to meet client needs and expectations.
  • Conducted regular meetings with clients to discuss progress and concerns.
  • Prepared detailed reports on account performance and client interactions.
  • Trained new team members on best practices in account management.
  • Facilitated communication between clients and internal departments for seamless service delivery.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed strategies to increase revenue from existing accounts.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Negotiated contracts with clients to maximize profitability.
  • Renewed existing accounts by building relationships with clients.
  • Onboarded new team members to integrate into organization.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Ensured compliance with industry regulations when dealing with clients.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Presented product features and advantages to potential customers during sales meetings.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Addressed customer questions and concerns regarding products and services.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Provided training and guidance to new Account Managers.

Store Manager

Berts Hardware
Bridgeport
06.1997 - 04.2014
  • Managed daily store operations and ensured smooth workflow.
  • Trained and developed staff on customer service best practices.
  • Coordinated employee schedules to meet staffing needs effectively.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.

Education

High School Diploma -

Alliance High School
Alliance, NE
05-1997

Skills

  • Customer service and support
  • CRM management
  • Issue resolution
  • Technical troubleshooting
  • Knowledge base creation
  • Account management
  • Client relations
  • Communication skills
  • Complaint handling
  • Documentation standards
  • Customer relationship management (CRM)
  • [Product or service] support
  • Salesforce
  • CRM software
  • Call center experience
  • Remote technical support
  • Service desk support
  • Desktop support
  • Appointment scheduling

Timeline

Customer Support Specialist

TTEC
10.2019 - 04.2025

Account Manager

Your Selling Team
10.2014 - 04.2019

Store Manager

Berts Hardware
06.1997 - 04.2014

High School Diploma -

Alliance High School

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Cynthia Scarrow