Cynthia Schnittgrund
Omaha,NE
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
32
32
years of professional experience
Work History
Owner
The Session Room
Omaha, NE
01.2015 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among FOH and BOH
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed service and sales strategies to improve retention and revenue.
IT Project Manager
The State Of Nebraska
Lincoln, NE
10.1998 - 10.2014
- Created detailed status reports summarizing project activities and progress towards goals.
- Provided guidance on best practices for software development processes.
- Developed project plans and timelines to ensure successful completion of projects.
- Developed training materials and provided instruction on new technologies or processes used in projects.
- Assisted in defining quality assurance standards for all aspects of a project's life cycle.
- Managed the allocation of resources across multiple projects.
- Coordinated internal and external communications related to projects.
- Resolved conflicts between competing priorities within the team.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Organized and maintained project documents, including charters, schedules, budgets, and reports.
- Communicated regularly with senior leadership regarding the status of current projects.
- Maintained up-to-date knowledge of industry trends related to IT Project Coordination.
- Worked closely with stakeholders to define project scope and objectives.
- Participated in post-project reviews to document successes, lessons learned, challenges faced.
- Supported budgeting activities by providing financial estimates for proposed initiatives.
- Identified risks associated with each project and developed mitigation strategies.
- Analyzed data from various sources to assess performance against established criteria.
LPN Charge Nurse
Multiple Facilities
Lincoln, NE
05.1992 - 11.2010
- Administered medications in accordance with policies and legal limitations.
- Assessed patients' health conditions and monitored changes in their condition.
- Responded promptly to emergency situations as needed.
- Ensured all safety protocols were followed during patient care.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Maintained accurate medical records and updated them regularly.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Identified potential problems or risks that could affect patient outcomes.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
Education
Bachelor of Science - Information Technology
Doane College
Crete, NE05-2000
Licensed Practical Nurse - Nursing
Southeast Community College Area
Lincoln, NE05-1992
Skills
- Verbal and Written Communication
- Operations Management
- Team Oversight
- Relationship Building
- Customer Relations
Timeline
Owner
The Session Room
01.2015 - 02.2024
IT Project Manager
The State Of Nebraska
10.1998 - 10.2014
LPN Charge Nurse
Multiple Facilities
05.1992 - 11.2010
Bachelor of Science - Information Technology
Doane College
Licensed Practical Nurse - Nursing
Southeast Community College Area
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