Cynthia Schubert
Nicholasville,KY
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Director
Life Care Services
10.2019 - Current
- Responsible for management of operations of 263-unit community
- Direct supervision of all 150+ community staff
- Ensure that appropriate environment is provided for community residents and employees
- Establish and maintain resident satisfaction
- Meet occupancy expectations
- Ensure federal and state regulatory compliance
- Grew occupancy 20% in 2 years
- Increased Resident Satisfaction 30% in 3 years
- Nominated to LCS Operations Council for 2023-2026
- Named Review Superstar for Positive Online Reviews.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
- Created succession plans to provide continuity of operations during leadership transitions
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
- Represented organization at industry conferences and events
Associate Executive Director
Brookdale Senior Living
04.2016 - 10.2019
- Management of 81-bed Personal Care community
- Meet annual survey expectations through federal and state regulatory compliance
- Maintain family relations and resident satisfaction
- Direct supervision of 60+ community employees
- Scheduling of community employees.
- Responded to change, made decisions in stressful situations and prioritized tasks and projects
- Processed information and applied common sense understanding to follow and carry out written or oral instructions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established team priorities, maintained schedules and monitored performance
- Assisted in organizing and overseeing assignments to drive operational excellence
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Director of Financial Services
Brookdale Senior Living
08.2011 - 04.2016
- Responsible for accounting functions for 263-unit senior living community
- Accounts payable
- Accounts receivable
- Month End Reporting
- Maintain resident leases and other financial records.
Senior Accountant
G & J Pepsi Cola
11.2003 - 08.2011
- Responsible for all accounting functions for beverage manufacturer
- Month End Reporting
- Fixed Asset Reporting
- Inventory Management
- Direct supervision of 6 associates.
Education
Bachelor of Arts (B.A.) Accounting -
Alice Lloyd College
Pippa Passes, KY12.1995
Skills
- Salesforce
- Yardi
- Human Resources
- Community Engagement
- Operations Management
- Financial Management
- Staff Management
- Strategic Planning
- Budgeting and Financial Management
- Leadership Development
Certification
Executive Director of Assisted Living
Timeline
Executive Director
Life Care Services
10.2019 - Current
Associate Executive Director
Brookdale Senior Living
04.2016 - 10.2019
Director of Financial Services
Brookdale Senior Living
08.2011 - 04.2016
Senior Accountant
G & J Pepsi Cola
11.2003 - 08.2011
Bachelor of Arts (B.A.) Accounting -
Alice Lloyd College
Executive Director of Assisted Living
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