Cynthia Schuler
Spring,TX
Summary
Dynamic professional with extensive experience at Livingston International Inc, adept in data entry and customer service. Excelled in streamlining operations, enhancing workflow efficiency by 60%, and demonstrating exceptional multitasking abilities. Skilled in Microsoft Word and Excel, with a proven track record of delivering high customer satisfaction through professionalism and effective communication.
Overview
39
39
years of professional experience
Work History
Traffic Coordinator
Livingston International Inc
Houston, TX
10.2023 - 11.2024
- Prepared work orders, bills of lading or shipping orders to route materials.
- Coordinated daily traffic operations to ensure timely delivery of materials and goods.
- Responded promptly to customer inquiries about their orders' status and estimated arrival time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Import Analyst
Livingston International Inc
Houston, TX
06.2015 - 10.2023
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared and processed import documentation according to customs regulations, laws and procedures.
- Assessed classification codes for imported merchandise according to Harmonized Tariff Schedule guidelines.
- Prepared, checked, and filed documentation with customs.
- Coordinated with clients to confirm freight had accurate duties applied and bills of lading were properly shipped.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
Administrative Assistant
M.G. Maher & Co., Inc.
Houston, TX
06.1998 - 06.2011
- Composed letters, memos, reports, emails and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded to customer issues to provide immediate resolution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided administrative support to the executive team.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Requested arrival notices from steamship lines to pay wharfage timely for direct discharge shipments.
Accounting Clerk
M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.2011
- Billing all import files
- Setting up and paying duty fees on all import files.
- Provided support to the Accounts Payable department as needed.
- Prepared and issued customer invoices for all import files.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Helped with accounts receivable and made bank deposits.
- Supported clerical and administrative needs of senior department staff.
- Helped with ensuring accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Resolved billing discrepancies by completing detailed research and analysis and documented issues.
Steamship Agent
M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.2011
- Calling brokers and consignees
- Updating information on vessels
- Sending out arrival notices
- Checking manifest
- Making sure all documents are received and are correct, according to manifest, and collect wharfage to release cargo.
- Provided customer service to clients through phone and email communication.
Data Entry Clerk
M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.1998
- Inputing data for import files and printing 3461 and 7501 forms.
- Identified and corrected data entry errors to prevent duplication across systems.
- Some accounting
- Answer phones
- Filing
- Operated various office equipment such as scanners, printers, when required.
Registrar Clerk
Lone Star College (formerly North Harris County)
Houston, TX
10.1988 - 07.1990
- Answer phones, typing, data entry, filing, incoming mail, customer service and assisting with special projects as needed.
Sales Associate
New York & Co (formerly Lerner Stores)
Houston, TX
04.1988 - 10.1988
- Answered phones, customer service, stocking incoming merchandise and ran register.
Sales Associate
Stuart's Clothing Store
Houston, TX
03.1988 - 04.1988
- Answered phones, customer service, stocking incoming merchandise and ran register.
Secretary
KLM International, Inc.
Houston, TX
09.1987 - 03.1988
- Answer phones, filing, data entry and typing correspondence.
Office Clerk
M.G. Maher & Co., Inc. (Temporary)
Houston, TX
07.1987 - 08.1987
- Typing correspondence, incoming and outgoing mail, customer service and filing.
- Receptionist and helped other departments as needed.
Shipping Clerk
Team Building Systems, Inc.
Houston, TX
04.1986 - 07.1987
- Boxing and shipping tests
- Answering phones and screening calls
- Filing
- Handling incoming and outgoing mail
- Computerized grading of tests
- Customer Service
Sales Clerk
Winn's Stores, Inc.
Humble, TX
07.1985 - 04.1986
- Answer phones, stocking merchandise, ran register and customer service.
Education
High School Diploma -
Spring High School
Spring, TX05-1987
Some College (No Degree) - Business Administration
Lone Star College
Houston, TXSkills
- Word processor 60wpm
- Typewriter 50wpm
- Fax Machine
- 10-key calculator
- AS400 and Evolve computer systems
- Microsoft Word and Excel
- File FTZ entries with customs
- File regular entries, in-bond entries
- Data Entry
- Customer Service
- Dispatching
- Prepare documents
- Professionalism
- Multitasking Abilities
References
References available upon request.
Timeline
Traffic Coordinator
Livingston International Inc
10.2023 - 11.2024
Import Analyst
Livingston International Inc
06.2015 - 10.2023
Administrative Assistant
M.G. Maher & Co., Inc.
06.1998 - 06.2011
Accounting Clerk
M.G. Maher & Co., Inc.
06.1990 - 06.2011
Steamship Agent
M.G. Maher & Co., Inc.
06.1990 - 06.2011
Data Entry Clerk
M.G. Maher & Co., Inc.
06.1990 - 06.1998
Registrar Clerk
Lone Star College (formerly North Harris County)
10.1988 - 07.1990
Sales Associate
New York & Co (formerly Lerner Stores)
04.1988 - 10.1988
Sales Associate
Stuart's Clothing Store
03.1988 - 04.1988
Secretary
KLM International, Inc.
09.1987 - 03.1988
Office Clerk
M.G. Maher & Co., Inc. (Temporary)
07.1987 - 08.1987
Shipping Clerk
Team Building Systems, Inc.
04.1986 - 07.1987
Sales Clerk
Winn's Stores, Inc.
07.1985 - 04.1986
High School Diploma -
Spring High School
Some College (No Degree) - Business Administration
Lone Star College
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