Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cynthia Schuler

Spring,TX

Summary

Dynamic professional with extensive experience at Livingston International Inc, adept in data entry and customer service. Excelled in streamlining operations, enhancing workflow efficiency by 60%, and demonstrating exceptional multitasking abilities. Skilled in Microsoft Word and Excel, with a proven track record of delivering high customer satisfaction through professionalism and effective communication.

Overview

39
39
years of professional experience

Work History

Traffic Coordinator

Livingston International Inc
Houston, TX
10.2023 - 11.2024
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Coordinated daily traffic operations to ensure timely delivery of materials and goods.
  • Responded promptly to customer inquiries about their orders' status and estimated arrival time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Import Analyst

Livingston International Inc
Houston, TX
06.2015 - 10.2023
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Prepared and processed import documentation according to customs regulations, laws and procedures.
  • Assessed classification codes for imported merchandise according to Harmonized Tariff Schedule guidelines.
  • Prepared, checked, and filed documentation with customs.
  • Coordinated with clients to confirm freight had accurate duties applied and bills of lading were properly shipped.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Administrative Assistant

M.G. Maher & Co., Inc.
Houston, TX
06.1998 - 06.2011
  • Composed letters, memos, reports, emails and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Responded to customer issues to provide immediate resolution.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Provided administrative support to the executive team.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Requested arrival notices from steamship lines to pay wharfage timely for direct discharge shipments.

Accounting Clerk

M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.2011
  • Billing all import files
  • Setting up and paying duty fees on all import files.
  • Provided support to the Accounts Payable department as needed.
  • Prepared and issued customer invoices for all import files.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Helped with accounts receivable and made bank deposits.
  • Supported clerical and administrative needs of senior department staff.
  • Helped with ensuring accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
  • Resolved billing discrepancies by completing detailed research and analysis and documented issues.

Steamship Agent

M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.2011
  • Calling brokers and consignees
  • Updating information on vessels
  • Sending out arrival notices
  • Checking manifest
  • Making sure all documents are received and are correct, according to manifest, and collect wharfage to release cargo.
  • Provided customer service to clients through phone and email communication.

Data Entry Clerk

M.G. Maher & Co., Inc.
Houston, TX
06.1990 - 06.1998
  • Inputing data for import files and printing 3461 and 7501 forms.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Some accounting
  • Answer phones
  • Filing
  • Operated various office equipment such as scanners, printers, when required.

Registrar Clerk

Lone Star College (formerly North Harris County)
Houston, TX
10.1988 - 07.1990
  • Answer phones, typing, data entry, filing, incoming mail, customer service and assisting with special projects as needed.

Sales Associate

New York & Co (formerly Lerner Stores)
Houston, TX
04.1988 - 10.1988
  • Answered phones, customer service, stocking incoming merchandise and ran register.

Sales Associate

Stuart's Clothing Store
Houston, TX
03.1988 - 04.1988
  • Answered phones, customer service, stocking incoming merchandise and ran register.

Secretary

KLM International, Inc.
Houston, TX
09.1987 - 03.1988
  • Answer phones, filing, data entry and typing correspondence.

Office Clerk

M.G. Maher & Co., Inc. (Temporary)
Houston, TX
07.1987 - 08.1987
  • Typing correspondence, incoming and outgoing mail, customer service and filing.
  • Receptionist and helped other departments as needed.

Shipping Clerk

Team Building Systems, Inc.
Houston, TX
04.1986 - 07.1987
  • Boxing and shipping tests
  • Answering phones and screening calls
  • Filing
  • Handling incoming and outgoing mail
  • Computerized grading of tests
  • Customer Service

Sales Clerk

Winn's Stores, Inc.
Humble, TX
07.1985 - 04.1986
  • Answer phones, stocking merchandise, ran register and customer service.

Education

High School Diploma -

Spring High School
Spring, TX
05-1987

Some College (No Degree) - Business Administration

Lone Star College
Houston, TX

Skills

  • Word processor 60wpm
  • Typewriter 50wpm
  • Fax Machine
  • 10-key calculator
  • AS400 and Evolve computer systems
  • Microsoft Word and Excel
  • File FTZ entries with customs
  • File regular entries, in-bond entries
  • Data Entry
  • Customer Service
  • Dispatching
  • Prepare documents
  • Professionalism
  • Multitasking Abilities

References

References available upon request.

Timeline

Traffic Coordinator

Livingston International Inc
10.2023 - 11.2024

Import Analyst

Livingston International Inc
06.2015 - 10.2023

Administrative Assistant

M.G. Maher & Co., Inc.
06.1998 - 06.2011

Accounting Clerk

M.G. Maher & Co., Inc.
06.1990 - 06.2011

Steamship Agent

M.G. Maher & Co., Inc.
06.1990 - 06.2011

Data Entry Clerk

M.G. Maher & Co., Inc.
06.1990 - 06.1998

Registrar Clerk

Lone Star College (formerly North Harris County)
10.1988 - 07.1990

Sales Associate

New York & Co (formerly Lerner Stores)
04.1988 - 10.1988

Sales Associate

Stuart's Clothing Store
03.1988 - 04.1988

Secretary

KLM International, Inc.
09.1987 - 03.1988

Office Clerk

M.G. Maher & Co., Inc. (Temporary)
07.1987 - 08.1987

Shipping Clerk

Team Building Systems, Inc.
04.1986 - 07.1987

Sales Clerk

Winn's Stores, Inc.
07.1985 - 04.1986

High School Diploma -

Spring High School

Some College (No Degree) - Business Administration

Lone Star College
Cynthia Schuler