Cynthia Schultz
Billerica,MA
Summary
Motivated; organized and personable administrative support professional offering versatile office management skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Accustomed to handling sensitive and confidential records. Flexible and versatile and able to maintain a sense of humor under pressure. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Excellent team-building skills and eager to embrace new challenges and opportunities to grow professionally and personally.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Emergency/911 Telecommunications Dispatcher
Billerica
Billerica, Massachusetts
01.2017 - Current
- Receive, assess, evaluate and respond to daily incoming communications to dispatch center from public, law enforcement personnel/agencies, public safety answering points (PSAP), municipal departments and various government agencies
- Call taker of enhanced 911 emergency, non-emergency and business phone lines from public, police, fire and EMS
- Dispatch public safety personnel (police, EMS) as required and other related duties
- Monitor and operator all public safety equipment and computer systems (CJIS/NCIS/AFIS/CAD, radio, cameras and telephones)
- Conduct computer data/log entries in CAD with regards to calls for service, NEMLEC callouts, matron duties, medical calls
- Perform other administrative duties as needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers and paramedics.
Emergency Room Unit Coordinator
Lahey Hospital and Medical Center
01.2015 - 01.2017
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Obtained payments from patients and scanned identification and insurance cards
- Liaison for nursing administration, HIM and admission offices
- Assembled patient charts for admissions, transfers and visitors
- Responded to queries from physicians, nursing staff and visitors
Merchandiser
Hallmark Greeting Cards
01.2014 - 01.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Retail Associate
Kohl’s Department Store
Burlington
01.2011 - 01.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Chaperone
Ditson School
Billerica, MA
- Library volunteer; field trips
- Chairperson & liaison with town official for annual Yankee Doodle Parade School Float, while managing construction & tasks
Co-Owner/Operator
Children’s Express
Wilmington, MA
01.2001 - 01.2005
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Legal Administrative Assistant
Law Offices of Craig & Macauley
Boston, MA
01.1997 - 01.1999
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Education
Certificate in Paralegal/Administrative Studies -
New Hampshire Technical College
1996
Skills
- Office Executive Support Database Administration Accounts Payable and Receivables Skills:
- Legal Support Front-Desk Reception Spreadsheets/Reports Office Management Customer Service Records Management
Computer Skills:
- Microsoft Office Suite
- ARMS-CAD System
- ShoreTel 655 Telecommunications
- System Skills:
- MS Outlook
- CJIS/NCIC/NLETS/AFIS
- Axis Camera System
- Internet
- NG-911 Polycom Phone System
- Coplink Software
- Maps Online
Certification
CPR Certification, APCO EMD Certification, Mass State 911 Certification
Public Safety Communicator 1, 911 Multi Agency Response to Active Shooters & Hostile Events, Identifying the Imposter, Understanding Cultural Norms, Understanding Mental Health & Substance Abuse, Alzheimer’s and Dementia for Dispatchers and Call Takers.
Timeline
Emergency/911 Telecommunications Dispatcher
Billerica
01.2017 - Current
Emergency Room Unit Coordinator
Lahey Hospital and Medical Center
01.2015 - 01.2017
Merchandiser
Hallmark Greeting Cards
01.2014 - 01.2015
Retail Associate
Kohl’s Department Store
01.2011 - 01.2014
Co-Owner/Operator
Children’s Express
01.2001 - 01.2005
Legal Administrative Assistant
Law Offices of Craig & Macauley
01.1997 - 01.1999
Chaperone
Ditson School
Certificate in Paralegal/Administrative Studies -
New Hampshire Technical College
Similar Profiles
Amanda HembroughAmanda Hembrough
Special Education Teacher at Billerica Public SchoolsSpecial Education Teacher at Billerica Public Schools
Corey PierceCorey Pierce
Health Education Teacher at Billerica Public SchoolsHealth Education Teacher at Billerica Public Schools
Olivia CoyneOlivia Coyne
Camp Counselor at Billerica Recreation DepartmentCamp Counselor at Billerica Recreation Department
Renee LockeRenee Locke
Beauty Advisor at Ulta Beauty Inc.Beauty Advisor at Ulta Beauty Inc.
Owen NapolitanoOwen Napolitano
High School Business Teacher at Ashburnham-Westminster Regional School DistrictHigh School Business Teacher at Ashburnham-Westminster Regional School District