Cynthia Searcy
Arlington,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Molina Healthcare
01.2022 - Current
- Supports inbound/outbound phone calls from members or providers on routine or simple issues
- Accurately documents all member or provider calls
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify member or provider's needs
- Demonstrates personal responsibility and accountability by taking ownership of call and following it through to resolution, on behalf of customer, in real time or through timely follow up with member and/or provider to escalate issues based on established risk criteria
- Responds to and resolve customers inquiries by identifying topic and type of assistance caller needs such as assistance involving their eligibility, ID cards, Member Portal, PCP changes, and personal information updates
Customer Service Representative
Cigna Health Spring
08.2018 - 01.2022
- Assist members with any questions and resolving issued regarding plans, letters, claims authorizations, and complaints
- Assist members with ordering items within their benefit plans or directing them to correct departments
- Assist members with benefits plan coverage, medical authorizations, appeal and complaints
- Document all contact with members, providers and sponsors that call in
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Representative/
Randstad
04.2018 - 08.2018
- Assist members with benefits plan coverage, medical authorizations, appeal and complaints
- Document all contact with members, providers and sponsors that call in
- Assist members with ordering items within their benefit plans or directing them to correct departments
- Assist members with any questions and resolving issued regarding plans, letters, claims authorizations, and complaints
- Assist members with ordering items within their benefit plans or directing them to correct departments
- Investigated and resolved customer inquiries and complaints quickly
Financial Consultant
TD Ameritrade
01.2018 - 03.2018
- Assess, assist and advise existing and prospective clients in the selection of products and services best suited to meet their financial goals
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings
- Analyzed financial needs of clients and developed tailored strategies to meet goals
Customer Service Representative/ ADA Staff
General Motors
07.2014 - 06.2017
- At Innovate Auto Finance, PDQ &
- Filed auto insurance claims and handled inquires for auto auctions
- Review titles to be sent to correct clients
- Active and deactivate mobile device for clients
- Processed deposits and payments for client mobile accounts
- Investigated and resolved accounting, service and delivery concerns
- Promptly responded to inquiries and requests from prospective customers
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Collection Specialist/ Innovate Auto
08.2016 - 05.2017
- Filed auto insurance claims and monitored accounts to identify outstanding debts
- Contact clients to discuss delinquent accounts, processed payments, and prepared charge off
- Cancelled GAP and GWC cancellations, skip traced vehicles
- Help agents with updated information on accounts identified as impound repossessions
- Sent in required documents to release vehicles.
ATT Stadium – Security
11.2014 - 01.2015
- Made rounds around stadium to check for security doors and made sure everything was locked up
- Security for special events at the stadium
- Check incoming and outgoing individuals that access the Stadium
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
Customer Service Representative
ATT
06.2013 - 05.2014
- Made outgoing calls to from an automated dialing system that use clients list generated for delinquent accounts.
Financial Consultant
Greenwood & Hall
03.2010 - 05.2013
- Receive calls from students to determine type and amount of financial aid to be awarded through packaging process according to federal, state and institutional requirements
- Interact with appropriate outside entities in order to facilitate student's eligibility.
- Developed and maintained strong relationships with clients to maximize satisfaction
Education
High School Diploma -
A&M Consolidated High School
College Station, TX Skills
- 25 years of Call Center experience
- Excellent phone etiquette & communication skills
- Strong customer service acumen
- Insurance Verification
- Shipping & receiving
- Public relations
- Medical billing
- Accounts receivable
- Microsoft Windows
- Computer Networking
- Team Development
- Clerical Support
- Credit Card Payment Processing
- Administrative and Office Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Molina Healthcare
01.2022 - Current
Customer Service Representative
Cigna Health Spring
08.2018 - 01.2022
Customer Service Representative/
Randstad
04.2018 - 08.2018
Financial Consultant
TD Ameritrade
01.2018 - 03.2018
Collection Specialist/ Innovate Auto
08.2016 - 05.2017
ATT Stadium – Security
11.2014 - 01.2015
Customer Service Representative/ ADA Staff
General Motors
07.2014 - 06.2017
Customer Service Representative
ATT
06.2013 - 05.2014
Financial Consultant
Greenwood & Hall
03.2010 - 05.2013
High School Diploma -
A&M Consolidated High School
Similar Profiles
Mayra GarciaMayra Garcia
Claims Auditor at Bright Healthcare Plan & Molina Healthcare PlanClaims Auditor at Bright Healthcare Plan & Molina Healthcare Plan
Katrevia CarrKatrevia Carr
Healthcare Customer Service Representative at Molina HealthcareHealthcare Customer Service Representative at Molina Healthcare
Jenasi VelaJenasi Vela
Member Engagement Representative at Molina HealthcareMember Engagement Representative at Molina Healthcare
Reagan BisaillonReagan Bisaillon
Case Manager Supervisor at Molina HealthcareCase Manager Supervisor at Molina Healthcare
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC