Cynthia Seaver
Waterville,OH
Summary
Accomplished Retail Operations Manager with a solid track record at Dollar General Market, specializing in team leadership and development. Successfully led initiatives that exceeded sales targets by 20%, showcasing expertise in strategic sales planning and execution. Recognized for enhancing customer service excellence and operational efficiency, thereby strengthening competitive positioning. Aiming to leverage these skills to drive further growth in a challenging retail environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General Market
Delta, OH
07.2024 - Current
- Lead daily operations to drive sales, improve customer experience, and ensure smooth workflow in a high-volume retail environment
- Oversee inventory management and ordering processes to maintain optimal stock levels, reducing stockouts and overages
- Manage team recruitment, training, and performance, fostering a motivated and customer-focused workforce
- Implement merchandising and promotional strategies that align with business objectives, driving sales growth
- Monitor key performance indicators (KPIs) to achieve or exceed financial targets and operational benchmarks
General Manager
Speedway-711
Delta, OH
06.2022 - 02.2024
- Managed, coached, and empowered a team of 20 to improve service delivery, operational workflows, and customer satisfaction
- Executed expense reduction initiatives, cutting operational costs by 8% and reinvesting in high-growth areas
- Conducted market research to identify trends, driving a 5% increase in market share and competitive positioning
- Revamped vendor management processes, reducing supply costs by 10% and improving procurement efficiency
Branch Sales Manager
Charter One Bank
Toledo, OH
06.2022 - 02.2024
- Directed daily branch operations, ensuring seamless workflows and exceptional customer service
- Surpassed sales goals, increasing branch revenue by 20% and expanding the customer base by 10%
- Improved employee retention by 15% through targeted engagement and recognition programs
- Performed market analysis to identify growth opportunities, boosting competitive edge
Coach
Walmart
Perrysburg, OH
10.2019 - 06.2022
- Enhanced team performance through tailored training programs and strategic staff allocation
- Championed sales initiatives that boosted credit card and product insurance sales, contributing to significant revenue growth
- Reduced inventory discrepancies by 20%, ensuring consistent product availability and improved turnover
- Monitored profit and loss (P&L) to meet or exceed budgetary targets, optimizing operational efficiency
Retail Sales Consultant
AT&T
Toledo, OH
08.2014 - 04.2018
- Delivered exceptional customer service, achieving high satisfaction rates and driving loyalty through long-term relationships
- Applied strategic upselling techniques, increasing product sales by 15% and boosting transaction values
- Reduced customer wait times by 20% through improved workflows and service efficiency
- Mentored new employees, fostering a cohesive and high-performing team
Education
Bachelor’s Degree - Business Management
University of Toledo
Toledo, OH08.2015
Skills
- Retail Operations Management
- Strategic Sales Planning and Execution
- Inventory Management and Control
- Customer Service Excellence
- Financial Oversight and Budgeting
- Team Leadership and Development
- Performance Metrics and KPIs
- Market and Competitive Analysis
- Cross-functional collaboration
- Training and Employee Engagement
Timeline
Store Manager
Dollar General Market
07.2024 - Current
General Manager
Speedway-711
06.2022 - 02.2024
Branch Sales Manager
Charter One Bank
06.2022 - 02.2024
Coach
Walmart
10.2019 - 06.2022
Retail Sales Consultant
AT&T
08.2014 - 04.2018
Bachelor’s Degree - Business Management
University of Toledo
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