Cynthia Seay
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service/Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Member Representative I
ACG/AAA
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted clients with planing Domestic Travel Vacations in the Travel Department
Customer Service Representative
GFL Environmental
07.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Advanced Disposal
09.2014 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
Criminal Justice
Wayne State University
Detroit, MIDavenport University
Dearborn, MISkills
- Time Management
- Empathy and Compassion
- Conflict Resolution
- Data Entry Accuracy
- Professionalism
- Organizational Skills
- Self-Motivation
- Problem Solving
- Customer Service
- Interpersonal Skills
- Patience and Tolerance
- Product Knowledge
Timeline
Member Representative I
ACG/AAA
06.2022 - Current
Customer Service Representative
GFL Environmental
07.2018 - 02.2020
Customer Service Representative
Advanced Disposal
09.2014 - 08.2018
Criminal Justice
Wayne State University
Davenport University
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