Cynthia Secrist
Meridian,Idaho
Summary
Results-driven professional with over seven years of experience in management and operations. Proven track record of designing and implementing processes that improve efficiency, team performance, and customer satisfaction. Demonstrated ability to lead diverse teams, ensure compliance, and uphold high standards of confidentiality and ethics. Adept at organizing meetings, managing schedules, and collaborating across departments to meet business objectives. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication, organizational, and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Wells Fargo
Meridian, USA
05.2024 - 05.2025
- Lead and supervise teller functions to deliver exceptional customer service and ensure compliance with operational policies and regulations.
- Manage team performance, providing feedback and fostering a culture of collaboration and high performance.
- Engage customers to build relationships and ensure an exceptional banking experience.
- Leverage knowledge of regulations, policies, and audit procedures to ensure operational excellence.
Phone Banker 4, Team Lead
Wells Fargo
Boise, USA
03.2015 - 05.2024
- Provide administrative and leadership support for managers and teams, including scheduling, training, and day-to-day activities.
- Organize team calendars and ensure service levels align with customer and business needs.
- Develop and deliver coaching to colleagues to improve performance and meet business goals.
- Act as subject matter expert for bank products, regulations, and procedures, ensuring team adherence.
- Resolve escalated customer inquiries with accuracy, maintaining high customer satisfaction.
Phone Banker 3, Floor Support
Wells Fargo
Boise, USA
03.2014 - 03.2015
- Provided expert knowledge of policies, procedures, and regulations to assist customer-facing team members.
- Managed team performance metrics and collaborated on training initiatives to enhance team performance.
- Ensured adequate floor coverage to maintain consistent service quality.
Phone Banker 1 & 2, New Hire Coach
Wells Fargo
Boise, USA
01.2014 - 02.2015
- Supported the onboarding process for new hires, including training, scheduling, and performance feedback.
- Worked with training specialists to ensure new hires were adequately prepared for their roles.
Administrative Assistant
- Managed executive calendars, scheduled meetings, and coordinated team activities and events, including recognition events and training sessions.
- Provided project support to colleagues at all levels and collaborated across departments to resolve complex customer and internal issues.
- Delivered consistent, accurate reporting (daily, weekly, monthly, quarterly) to track performance metrics and support business goals.
- Facilitated new hire orientation, ensuring smooth transitions into roles.
Education
High School Diploma -
Antelope Valley High School
California06-2002
Skills
- Microsoft Office Suite
- Bank regulations expertise
- Interpersonal communication
- Multitasking and time management
- Event planning and coordination
Skills And Software Proficiency
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Knowledge of bank regulations and policies
- Strong communication and interpersonal skills
- Effective multitasking and time management
- Event planning and coordination
Administrative Experience
Administrative Assistant, Managed executive calendars, scheduled meetings, and coordinated team activities and events, including recognition events and training sessions., Provided project support to colleagues at all levels and collaborated across departments to resolve complex customer and internal issues., Delivered consistent, accurate reporting (daily, weekly, monthly, quarterly) to track performance metrics and support business goals., Facilitated new hire orientation, ensuring smooth transitions into roles.
Languages
Spanish
Professional
Certification
Notary
References
References available upon request.
Timeline
Branch Operations Manager
Wells Fargo
05.2024 - 05.2025
Phone Banker 4, Team Lead
Wells Fargo
03.2015 - 05.2024
Phone Banker 3, Floor Support
Wells Fargo
03.2014 - 03.2015
Phone Banker 1 & 2, New Hire Coach
Wells Fargo
01.2014 - 02.2015
Administrative Assistant
High School Diploma -
Antelope Valley High School