Cynthia Serantes
Miami,FL
Summary
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Dedicated Future Criminal Investigator focused on keeping general public safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of crimes against people, property crimes and organized crime.
Overview
7
7
years of professional experience
Work History
Bookkeeper
ELORE ENTERPRISES
08.2021 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Maintained and processed invoices, deposits, and money logs.
SERVER /Hostess Manager
94th Aero Squadron Restaurant Miami
08.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
INVENTORY AND CASHIER
Party City
09.2016 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Call Center Representative
Pizza Hut
09.2017 - 08.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Education
Bachelor of Science - PUBLIC SAFETY MANAGMENT CSI
Miami Dade College
Miami, FL04.2027
Associate of Science - CRIME SCENE TECH
Miami Dade College
Miami, FL12.2023
Skills
- Inventory Tracking
- Bookkeeping Software
- Payroll Administration
- Financial Statements Expertise
- Cash Handling
- Customer Service
- Payment Collection
- Evidence Analysis
- Fingerprint Analysis
- Crime Scene Photography
Affiliations
- fashion sewing
- cricut machine projects
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
SAP
POS
Excel
Word
References
References available upon request.
Timeline
Bookkeeper
ELORE ENTERPRISES
08.2021 - Current
SERVER /Hostess Manager
94th Aero Squadron Restaurant Miami
08.2018 - Current
Call Center Representative
Pizza Hut
09.2017 - 08.2018
INVENTORY AND CASHIER
Party City
09.2016 - 10.2018
Bachelor of Science - PUBLIC SAFETY MANAGMENT CSI
Miami Dade College
Associate of Science - CRIME SCENE TECH
Miami Dade College
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