Cynthia Settle

cook food according to recipes

Maintain a clean and sanitary work environment

• Provided excellent customer service, addressing concerns and resolving issues promptly for increased satisfaction levels.
• Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.

• Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
• Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
• Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
• Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
• Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Directed food preparation and cooking activities to meet health and safety standards.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Acted as head cook when required to maintain continuity of service and quality.

Book special events such as weddings, golf outings,and rehearsal parties.

• Ensured compliance with local health department regulations through regular staff training sessions.
• Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Reconciled cash and credit card transactions to maintain accurate records.
• Carefully interviewed, selected, trained, and supervised staff.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Coordinated with catering staff to deliver food services for special events and functions.
• Developed unique events and special promotions to drive sales.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Purchased food and cultivated strong vendor relationships.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.