Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Shaffer

York

Summary

Human Resources Generalist with over three decades of extensive expertise in enhancing organizational integrity and fostering a positive workplace culture. Demonstrates proficiency in conflict resolution, talent acquisition, and employee engagement, significantly boosting retention and productivity. Committed to supporting employees through effective communication and transparent HR policies, driving measurable improvements in team morale and performance.

Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.

Overview

33
33
years of professional experience

Work History

Human Resources Generalist

Tooling Dynamics
02.2006 - 07.2025
  • Maintained accurate employee records and executed compliance audits, ensuring adherence to labor laws and enhancing organizational integrity.
  • Streamlined recruitment processes, reducing time-to-hire and improving candidate quality through targeted sourcing strategies.
  • Fostered a positive workplace culture by implementing employee engagement initiatives, resulting in noticeable improvements in retention rates.
  • Analyzed employee performance metrics to inform training programs, driving measurable improvements in team productivity and morale.
  • Maintained comprehensive HR databases and executed regular audits, ensuring data accuracy while supporting compliance with regulatory standards.
  • Provided guidance and support to employees on HR policies, enhancing communication and fostering a culture of trust and transparency.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Implemented and supervised orientation procedures for new hires.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Assisted with writing job postings and job descriptions for boards.

Warehouse Administration

AMP Inc
10.1992 - 02.2006
  • Streamlined inventory management processes, resulting in reduced stock discrepancies and enhanced order accuracy.
  • Implemented a new tracking system for warehouse shipments, significantly improving dispatch times and customer satisfaction.
  • Fostered strong communication between teams, ensuring timely updates and coordinated efforts for successful project completions.
  • Emphasized a team-oriented environment, encouraging collaboration and knowledge sharing to enhance overall warehouse performance.
  • Enhanced inventory tracking methods, achieving noticeable gains in order fulfillment speed and reducing discrepancies.
  • Coordinated training sessions for staff on new systems, fostering teamwork and elevating overall warehouse productivity.

Education

Business Administration -

The Pennsylvania State University
York, Pennsylvania
12.2011

Skills

  • Conflict Resolution
  • Talent Acquisition
  • Employee Engagement
  • Performance Management
  • Training Facilitation
  • Organizational Development
  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems
  • Exit interviews
  • Employee relations
  • Compensation and benefits
  • Records management
  • Performance management
  • Internal investigations
  • Knowledgeable in all HR systems
  • Employee file management
  • Policy implementation
  • Workers compensation
  • Recruitment
  • Termination procedures
  • Talent acquisition
  • Staff training/development

Timeline

Human Resources Generalist

Tooling Dynamics
02.2006 - 07.2025

Warehouse Administration

AMP Inc
10.1992 - 02.2006

Business Administration -

The Pennsylvania State University