CYNTHIA SHARP
Phoenix,AZ
Summary
Actively pursuing a position where I can leverage my adept leadership skills and extensive experience in the client relations-consumer industry. I aspire to contribute to an environment that fosters personal and professional growth.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Director of Quality and Clinical Performance
Adobe Population Health
10.2022 - 01.2024
- Leader of 7 managers across 3 separate departments
- Responsible for development and oversight of quality operations, monitoring program results against targets and ensuring regulatory and internal goals are met
- Fostered strong ongoing relationships with multiple health plans, providers, vendors and other key stakeholders
- Assisted in coordination of activities to assure compliance with accreditation, contracts, regulatory requirements, and guidelines (e.g., NCQA, AHCCCS, HEDIS, CMS)
- Led teams in defining improvement objectives focused on clinical gap closure, health outcomes, and improved member experience
- Directed and created company process for Health Fairs across multiple states
- Fostered collaborative and innovative team culture, encouraging continuous improvement, professional development, and focus on achieving objectives
- Contributed to monthly interdisciplinary QAPI team meetings
- Created balance score cards and monthly budgets for 3 departments
- Maintained access to provider reporting of gap-closure outcomes and facilitated transmission of such information as supplemental data.
Senior Manager of Quality
Banner Health
08.2021 - 10.2022
- Assured provision of accurate and reliable data acquisition and analysis to support clinical and administrative decision-making
- Managed significant clinical event process, including identification, investigation, and coordination of root cause analysis, process improvement, tracking, and reporting
- Assisted in coordination of activities to assure compliance with accreditation, contracts, regulatory requirements, and guidelines (e.g., NCQA, AHCCCS, HEDIS, CMS)
- Managed hiring, training, and conducting of performance evaluations and directs workflow for department staff
- Provided leadership assistance to staff to help achieve optimal clinical, operational, patient safety, financial and satisfaction outcomes
- Ensured all goals and objectives are met timely and effectively
- Collaboration with health plans, providers and other key stakeholders.
Lead Program Manager Assistant
ACES Comprehensive Educational Services, ABA
01.2018 - 08.2021
- Liaison for multiple insurance companies and program managers
- Managed special projects
- Tracked data and coordinated compliance audits
- Created and conducted new hire training along with new hire on boarding process
- Assisted with design, development and implementation of wide range of ABA programs for individuals with autism and other developmental disabilities.
Senior Account Manager
Pearson
05.2016 - 01.2018
- Served public, private, and charter schools across country
- Prospected, qualified and built relationships with new customers
- Responsible for development of sales, training and implementation of large-scale learning systems at K-12 grades.
Assistant Director of Admissions and Recruiting
Arizona State University; W.P. Carey School of Business
03.2015 - 05.2016
- Participated in admission and application process by conducting interviews, processing applications with supporting materials and monitoring progress of potential graduate students
- Developed and generated student leads for master's programs through various venues; face to face, phone, on-line and on and off campus events, as well as providing counseling on program benefits
- Represented program through various presentations and attended activities such as college fairs and community meetings.
Leasing and Assistant Property Manager
The Liberty Group
05.2012 - 03.2015
- Leased apartment homes to future residents while promoting retention and overall occupancy
- Assisted residents with all requests including contract work with various vendors
- Verified applications and income specifications, managed renewal process, managed move in and move out process, posted rent, overall accounting of property as well as managed resident database.
Academic Counseling Manager
Apollo Group; University of Phoenix & Western International University
11.2005 - 05.2012
- Managed 11-14 academic counselors by coordinating and supervising all academic advisement to over 5,000 students
- Established budgets, goals, objectives and activities in conjunction with organizational policies and procedures that maximized overall department objectives
- Directed placement of employment advertising, managed identification of potential candidates, multiple interviewing steps, selection and placement of all candidates for employment
- Created and conducted new hire training along with new hire on boarding process
- Assisted in creating alumni and career services department.
Education
BA -
Arizona State University; Hugh Downs School of Communication
Tempe, AZ 05.2001 - 05.2005
Master’s in Management - undefined
University of Phoenix
Bachelor of Arts - Hugh Downs School of Communication
Arizona State University
Tempe, AZ 05.2024 - 05.2024
Skills
Leadership SkillsCustomer Service OrientedImpact and InfluenceInterpersonal SkillsIntegrity
Results Oriented
PassionCritical ThinkingProject Management
Adaptability
Analytical Skills
Attention to Detail
Timeline
Bachelor of Arts - Hugh Downs School of Communication
Arizona State University
05.2024 - 05.2024
Director of Quality and Clinical Performance
Adobe Population Health
10.2022 - 01.2024
Senior Manager of Quality
Banner Health
08.2021 - 10.2022
Lead Program Manager Assistant
ACES Comprehensive Educational Services, ABA
01.2018 - 08.2021
Senior Account Manager
Pearson
05.2016 - 01.2018
Assistant Director of Admissions and Recruiting
Arizona State University; W.P. Carey School of Business
03.2015 - 05.2016
Leasing and Assistant Property Manager
The Liberty Group
05.2012 - 03.2015
Academic Counseling Manager
Apollo Group; University of Phoenix & Western International University
11.2005 - 05.2012
BA -
Arizona State University; Hugh Downs School of Communication
05.2001 - 05.2005
Master’s in Management - undefined
University of Phoenix