Cynthia Shaw
Shelton,WA
Summary
Detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled in developing and maintaining documentation systems, managing calendars, and preparing reports. Experienced coordinator with a focus on team collaboration and achieving results, adept in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Ready to make a significant impact in a dynamic environment.
Overview
27
27
years of professional experience
Work History
PMDB Coordinator
Department of Veterans Affairs
09.2019 - 12.2021
- Developed and maintained comprehensive documentation for processes, ensuring consistency, clarity and compliance.
- Analyzed performance metrics to identify areas for enhancement in operational strategies.
- Trained new staff on organizational protocols, fostering a collaborative team environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed, increasing compliance by 84%.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
Lead Auditor
Dept. of Veteran Affairs
06.2018 - 09.2019
- Conducted comprehensive audits on 180 personnel scheduling appointments within the Durham Veteran Affairs Medical Center.
- Developed and implemented comprehensive strategy for training remediation of scheduling directives.
- Facilitated classes and desk side trainings on mandated standards of scheduling per National Directives.
- Analyzed quantitative and qualitative results of training program for implementation or recommendation of alternative solutions.
- Served as collaborative leadership personnel including peer audit review, assisting in performance evaluations, and mentoring.
- Analyzed data to report results of training program for implementation or recommendation of alternative solutions.
- Streamlined audit processes, enhancing efficiency and accuracy of findings.
- Developed risk assessment strategies to identify key areas for operational improvement.
- Conducted comprehensive audits to ensure compliance with industry standards and internal procedures.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
Advanced Medical Support Assistant
Dept. of Veteran Affairs
05.2014 - 06.2018
- Managed scheduling and appointment coordination to optimize clinic workflow.
- Contributed to 20% increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Trained and mentored 20 junior staff in administrative procedures and patient support strategies.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Enlisted – Honorable Discharge
US Navy
08.1994 - 12.2003
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Early Childhood Development
Kaplan University
Davenport, IA05.2013
Associate of Applied Science - Accounting
Kaplan University
Davenport, IA11.2011
High School Diploma -
John Foster Dulles High
Sugar Land, TX05.1994
Skills
- Proficient in Microsoft Office Suite
- Proficient in typing at 80 wpm
- Goal-oriented multi-tasker
- Experienced in transcribing and reviewing written materials
- Analytical data assessment
- Proficient in task management
- Strategic workload organization
- Efficient documentation management
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursWork from home optionTimeline
PMDB Coordinator
Department of Veterans Affairs
09.2019 - 12.2021
Lead Auditor
Dept. of Veteran Affairs
06.2018 - 09.2019
Advanced Medical Support Assistant
Dept. of Veteran Affairs
05.2014 - 06.2018
Enlisted – Honorable Discharge
US Navy
08.1994 - 12.2003
Bachelor of Science - Early Childhood Development
Kaplan University
Associate of Applied Science - Accounting
Kaplan University
High School Diploma -
John Foster Dulles High
Qualifications
- Excel in communicating effectively both orally and in writing; negotiating complex issues; and maintaining productive working relationships.
- Experienced in developing and implementing program policies and procedures.
- Excel at leading others in projects and negotiating effectively with management to accept and implement recommendations.
- Excel at analyzing and evaluating data for effectiveness of operations needed to meet established goals
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