Cynthia Shehorn
Pass Christian,MS
Summary
Business professional with thorough understanding of office administration and business operations. Proven track record of improving workflow and supporting team efficiency. Focused on collaborative efforts and achieving results, known for reliability and adaptability. Skilled in customer service and administrative support.
Overview
14
14
years of professional experience
Work History
Business Office Representative
Memorial Hospital Gulfport
Gulfport, MS
05.2021 - Current
- Assisted in training new staff on office procedures and electronic health record systems.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Streamlined office operations by implementing efficient document management and filing systems.
- Demonstrated excellent problem-solving abilities when faced with unforeseen challenges or obstacles within daily tasks.
- Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
- Operated telephone console to receive incoming calls.
- Maintained a professional office environment by managing reception duties, greeting visitors, and directing incoming calls.
Store Manager
Dollar General
Waveland, MS
12.2020 - 05.2021
- Led daily store operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service skills.
- Coordinated staff scheduling to maintain optimal coverage during peak hours while managing labor costs.
- Ensured store cleanliness and organization, fostering a welcoming environment for customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Dollar General
Pass Christian, MS
08.2018 - 12.2020
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced store efficiency and reduced stock discrepancies.
- Conducted regular audits of inventory levels, ensuring compliance with company standards and minimizing shrinkage.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Desk Associate
Walmart
Pass Christian, MS
07.2012 - 08.2018
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Maintained knowledge of product offerings to assist customers effectively with their needs.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Education
Bachelor of Science - Geoscience
Mississippi State University
Starkville, MS12-2025
Skills
- Document management
- Calendar management
- Office administration
- Team building
- Records management
- Geoscience education
- Geoscience software
- Customer service
- Problem-solving
Timeline
Business Office Representative
Memorial Hospital Gulfport
05.2021 - Current
Store Manager
Dollar General
12.2020 - 05.2021
Assistant Manager
Dollar General
08.2018 - 12.2020
Customer Service Desk Associate
Walmart
07.2012 - 08.2018
Bachelor of Science - Geoscience
Mississippi State University