Microsoft office
Cynthia Shindledecker
Portage,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Maintenance Planner
Kellanova/Kellogg
11.2022 - 02.2024
- Scheduled and oversaw maintenance, repair and installation activities.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Created and maintained daily and weekly reports for upper management.
- Worked with outside vendors to ensure those maintenance and repair activities were completed on time.
- Completed yearly Asset inventory audits
- Reduced Backlog hours from 190 hours to 25 hours
- Assisted Operations Team with our SQF, EHS & 7 Core Audits
- One of the Team Leads for our KVETS & Supporters Group
- Ensure that all vendors signed in & out and completed SPA’s
- Assisted Maintenance Manager with Tier 2 tracking requirements
- Helped reduced production downtime by ensuring PMs were completed on time
- Member of the QFS COE team that was focused on Food Safety, Sanitation, Pest Control and Audit Prep.
Program Support Manager
Cushman & Wakefield @Amazon
06.2021 - 06.2022
- Created and Implemented an Onboarding Process for all new hires
- Supported another division of Cushman & Wakefield with getting their team onboarded and getting them badge access
- Coordinated training programs for staff, enhancing their skills and contributing to overall organizational growth.
- Coordinated with vendors & our finance team to help resolve any AR/AP issues
- Completed Joinder documents for other new division
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provided ongoing support for internal teams, increasing collaboration and driving overall project success.
- Improved communication channels between departments, fostering a positive work environment conducive to high performance results.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Developed relationships with vendors and suppliers, leveraging these partnerships for better pricing or faster delivery times.
EAM Manager
C&W Services @Amazon
08.2019 - 03.2021
- Assisted in the launching of new AMZL Sites
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Assisted Amazon Finance & Vendors with any invoicing issues
- Provided Weekly updates on Metrics for Team
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance on yearly basis and coached and trained 9 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated meetings to communicate team performance goals and results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated team collaboration to share ideas and build best practices.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Reliability Technician/Enabler
Sodexo, CBRE, JCI, HKA @Pfizer. [IFM Contract for Pfizer]
12.2010 - 08.2019
- Participated in regular audits of internal systems related to asset integrity management, confirming adherence to regulatory requirements as well as internal policies governing best practices.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Trained new LIS and Planner/Schedulers
- Assisted Pfizer Quality, Validation & Project Manager with finding a new Metrology database to track Assets
- Developed detailed documentation of all maintenance activities, allowing for easy reference and analysis of trends over time.
- Assisted in the launch of a new computerized maintenance management system to optimize work order scheduling and resource allocation.
- Enhanced equipment reliability by performing thorough maintenance tasks and identifying potential issues before they escalated.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Collaborated with engineering teams to implement effective root cause analyses for recurring equipment failures.
- Reduced downtime for production machinery through proactive preventative maintenance measures.
- Cultivated a strong culture of safety within the team by insisting upon rigorous adherence to safe work practices and fostering open communication around potential hazards or areas for improvement.
- Streamlined maintenance processes, resulting in reduced costs and increased productivity.
- Reviewed repair histories for patterns or trends and made recommendations on machine replacement or refurbishment strategies based upon an analysis of cost-benefit scenarios.
- Coordinated with equipment suppliers to ensure prompt delivery of spare parts when necessary, minimizing downtime associated with unanticipated breakdowns or extended repair cycles.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Store Manager
Family Dollar
04.2009 - 12.2010
- Monitored merchandise that wasn't selling and set promotions to entice customer purchases, reducing inventory stock.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Paw Paw High School
05.1991
Skills
- Personnel Management
- Schedule Preparation
- Adaptability and Flexibility
- Inventory Oversight
- Computerized Maintenance Management
- Vendor Relationship Management
- Billing and Accounting Support
- Team Collaboration
- Work Order Management
- Data Entry and Analysis
- Asset Management
- Relationship Building
- Outside Contractor Oversight
- Personnel Skill Assessments
- Attention to Detail
- Resource Allocation
- Job Prioritizing
- Decision-Making
- Procedure writing
- Conflict Resolution
- Scheduling Techniques
- Materials and Labor Costing
- Safety Compliance
- Maintenance Planning
- Dependable and Consistent
- OSHA Compliance
- Policy and Procedure Writing
- Customer Relations
- Critical Thinking
- Recordkeeping
References
References are available upon request.
Software
Maximo
EAM
EZ-RME
IMaint
Concur
Ariba
Coupa
Teams
Lube-It
QTS
Yardi
Procor
Labor Chart
Timeline
Maintenance Planner
Kellanova/Kellogg
11.2022 - 02.2024
Program Support Manager
Cushman & Wakefield @Amazon
06.2021 - 06.2022
EAM Manager
C&W Services @Amazon
08.2019 - 03.2021
Reliability Technician/Enabler
Sodexo, CBRE, JCI, HKA @Pfizer. [IFM Contract for Pfizer]
12.2010 - 08.2019
Store Manager
Family Dollar
04.2009 - 12.2010
High School Diploma -
Paw Paw High School
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