Cynthia Short

• Assisted in daily operations to ensure smooth workflow and adherence to company policies.
• Collaborated with team members to enhance customer service and improve client satisfaction.
• Supported inventory management by tracking stock levels and assisting in restocking efforts.
• Participated in training sessions to learn operational procedures and safety protocols.
• Engaged with customers to address inquiries, providing timely and accurate information.
• Shadowed experienced managers to gain insights into leadership responsibilities and decision-making processes.
• Maintained cleanliness and organization of work areas to promote a safe environment for staff and clients.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.

• Coordinated patient scheduling to optimize clinic flow and enhance patient experience.
• Assisted in managing patient inquiries, providing information on services and procedures.
• Supported front desk operations by accurately processing patient registrations and insurance verifications.
• Maintained organized patient records, ensuring compliance with privacy regulations and accessibility for staff.
• Collaborated with clinical teams to facilitate seamless communication between patients and healthcare providers.
• Implemented feedback systems for patients, contributing to service improvement initiatives.
• Streamlined front desk operations for improved efficiency and reduced wait times for guests.
• Enhanced customer satisfaction by promptly and professionally addressing guest inquiries and requests.
• Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
• Facilitated smooth check-ins and check-outs by accurately processing payments, handling billing discrepancies, and issuing room keys/cards efficiently.
• Worked closely with management to implement new policies or procedures, contributing to an improved guest experience overall.

• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Answer telephone, and schedule/cancel appointments with providers as requested.
• Obtain initial contact information for new patients for charts, and complete all forms in EHR system for billing.
• Maintain filing system for all patients and general office files.
• Make daily reminder calls for next day office appointments, and log in patient file.
• Ability to verify insurance verifications before office visits on different verification platforms,

• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Facilitated office organization by managing supplies and inventory levels effectively.
• Improved patient flow by streamlining check-in processes and reducing wait times.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
• Completed weekly nursing schedule and input weekly, and make changes as necessary.

• Ensured accuracy of health data by conducting regular audits and quality checks.
• Managed electronic health records systems to streamline patient information retrieval processes.
• Collaborated with healthcare teams to improve documentation practices and compliance standards.
• Trained staff on data entry protocols and best practices for maintaining patient confidentiality.
• Pick up, scan, and index patients charts upon discharge.
• Knowledge of Meditech, and Epic operating systems.

I held various positions at Meijer. I started there in 1987 as a Cashier, was promoted to Cash Office Team Leader, but most recent position was the Retail Admin. in Westerville.

• Coordinated scheduling and maintained calendars for multiple executives, ensuring efficient time management.
• Developed and implemented filing systems to streamline document retrieval and improve office organization.
• Managed correspondence by drafting emails, memos, and reports, enhancing communication flow within the organization.
• Facilitated onboarding processes for new hires, providing essential training on office procedures and policies.
• Mentored junior administrative staff in best practices for office management and customer service techniques.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.