Cynthia Siebern
Administrator
Manchester,NJ
Summary
Experienced professional with a proven track record of leadership in operations and administrative roles. Eager to contribute expertise to a part-time administrative position.
Overview
32
32
years of professional experience
1990
1990
years of post-secondary education
Work History
Assistant Store Manager
Bed Bath & Beyond
01.2016 - 09.2019
- Assists Store Manager in the area of Merchandising, Operations, Customer Service and Human Resources in a large volume store that annually exceeds $10 million
- Oversee and monitor loss prevention
- Utilizes extensive customer service background to create an environment of courtesy and cooperation for the customers and employees to ensure customer satisfaction and employee loyalty
- Hire, train and lead and coach a team of hourly associates
- Manage daily activities on the sales floor, front end, cash office and receiving
- Promoted from Dept. Manager
Department Manager
Bed Bath & Beyond
01.2013 - 01.2016
- Responsible for the entire soft-side department, inclusive of customer service, inventory, ordering, assurance of appropriate merchandise stock levels, merchandise adjacencies, and presentation.
- Extensive product knowledge of hundreds of items.
- Ensures maximum sales and profitability via merchandise inventory level control and managing costs.
- Observe, evaluate, and provide feedback to hourly associates regarding performance issues.
General Manager
Red Lobster
01.1988 - 01.2013
- Managed all aspects of food service operations and culinary expertise
- Hired, trained, motivated, supervised, coached and rewarded a staff of 85 employees
- Supervised, provided guidance and support to 4 specialty managers in restaurant daily
- Responsible for training all new core menu, promotions and procedural changes
- Ensured food safety, sanitation, safety and security procedures were being maintained; complying with all local and state health & legal regulations
- Maintained financial objective through accurate forecasting, analyzing, and corrective action
- Evaluated customer feedback/results against targets, utilized available tools and resources
- Accountable for food and bar cost controls, reviewed and evaluated inventory usage reports; analyzed variances, took corrective action to dissolve defects
- Oversaw a $1 million remodel over a 6 week period while being open for business
Education
Associates Degree - Hotel, Restaurant and Institution Management
Middlesex County College
Edison, N.J.05-1990
Skills
Stock management
Store organization
Customer relations
Customer service
Store operations
Business development
Staff management
Records maintenance
Timeline
Assistant Store Manager
Bed Bath & Beyond
01.2016 - 09.2019
Department Manager
Bed Bath & Beyond
01.2013 - 01.2016
General Manager
Red Lobster
01.1988 - 01.2013
Associates Degree - Hotel, Restaurant and Institution Management
Middlesex County College
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