Cynthia Silva
Forest Grove,OR
Summary
Office and clerical professional with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management appointment scheduling and call triage. Proficient in Microsoft Office, Google Suite, data entry and medical record keeping. With proven skills in cash handling, POS and billing. Demonstrated organizational and communication skills that contributed to efficient office operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Northwest College School of Beauty
Beaverton, OR
12.2023 - 01.2025
- Managed multi-line phone system, ensuring prompt and professional visitor interactions
- Trained students on front desk protocols and scheduling software
- Optimized appointment scheduling processes, enhancing efficiency and reducing wait times for clients and students
- Ensured front desk organization and cleanliness of reception area, contributing to a professional atmosphere and positive first impressions for visitors
- Provided comprehensive information on services, admissions, and school details, fostering a welcoming environment for prospective students and clients
- Executed additional duties as assigned by management, demonstrating flexibility and commitment to overall school operations and success
- Streamlined appointment scheduling processes, enhancing efficiency and reducing wait times for clients and students
- Implemented rigorous cash handling procedures, ensuring accurate daily reconciliations and maintaining financial integrity
Customer Service Agent
Richard's Deli
Aloha, OR
02.2022 - 06.2023
- Independently ran each shift in a busy video lottery establishment
- Attended to all guests' needs, prepared food, served alcoholic beverages, cashed out all forms of lottery winnings
- Maintained cash and safe count, reconciled till and generated closing reports
- Cleaned and prepared the store for the opening shift
- Handled customer complaints and troubleshoot issues with lottery machines, notified OR lottery of unresolved issues
Virtual Receptionist
Securus Contact Systems
08.2021 - 02.2022
- Work from home position answering phone calls from multiple contracted customer accounts
- Answered questions, scheduled appointments, took messages and relayed them to the appropriate person or department
Office Manager
Wellness by Design
07.2019 - 01.2021
- Managed a growing primary care office for a family nurse practitioner
- Responsible for day-to-day operations, multi-line phone system and all scheduling
- Including taking messages and triaged calls, made reminder calls and followed up on patient adherence to appointments. Verified insurance coverage, sent out referrals, handled medical records requests, prior authorizations, reported any results/communication to patients per the nurse practitioner's request
- Assisted in finding resources for patients in need, transporting them if needed
- Assisted with rooming patients, conducted admissions and medical history interviews, took vital signs, processed labs, monitored urinalysis collection, gave injections
- Also collected copays and invoiced past due balances
- Medical billing and some coding of Medicaid, Medicare and commercial Insurance claims
- Record keeping of all claims billed, returned and paid
Education
Bachelor of Science - Nursing
Linfield College
Associate of General Studies -
Portland Community College
Skills
- Customer Service
- Office and Schedule Management
- Front desk operations
- Call Center and Multi-line telephone systems
- Medical Record Keeping
- Google Workspace
- Microsoft Office
- Organization skills
- Verbal and written communication
- Administrative support
- Professional Appearance
- Data Entry
Timeline
Receptionist
Northwest College School of Beauty
12.2023 - 01.2025
Customer Service Agent
Richard's Deli
02.2022 - 06.2023
Virtual Receptionist
Securus Contact Systems
08.2021 - 02.2022
Office Manager
Wellness by Design
07.2019 - 01.2021
Bachelor of Science - Nursing
Linfield College
Associate of General Studies -
Portland Community College
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