Cynthia Simmons

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Assist members with First Notice of Loss claims helping clients complete the beginning of the claims process. Assisted with determining simple liability and explaining coverage. Helped with assigning adjusters and reserving a rental.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Informed clients of policies and procedures.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Assisted members with health plan applications and coverage inquiries.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sold life insurance to enrolled union members, assisted with applications and provided coverage options.

• Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
• Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.

Assisted members with health plan applications and coverage inquiries.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assisted customers with iPhone activations and resolved various technical and billing issues, including international inquiries.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Managed inbound calls for post paid US Cellular customers. Advising customers on service options, activations and billing inquiries.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Provided technical support for client printers via phone, email and remote support tools. Assisting with setup and troubleshooting printer issues.

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Handled inbound calls from customers regarding technical and billing issues related to mobile devices.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Was responsible for the maintenance and supervision of Army supplies and equipment. This includes receiving, storing, issuing, and delivering supplies, as well as securing weapons and ammunition.

Maintain systems: Maintain supply systems, including automated systems for accounting

Receive and inspect: Receive, inspect, and inventory supplies and equipment

Store and issue: Store, issue, and deliver supplies and equipment

Prepare reports: Prepare reports on personnel and equipment availability, storage space, and more

Assisted with military and non military correspondence, proofread documents, and managed all incoming correspondences. Provided technical guidance on administrative matters and maintained functional files.

• Followed all company policies and procedures to deliver quality work.

Administered emergency medical treatment to casualties.

Assisted with inpatient and outpatient care.

Recorded medical histories and maintained medical records.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
• Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
• Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.