Cynthia Simon
Morris Plains,NJ
Summary
Compassionate and dedicated professional with extensive experience in elderly care and hospitality. At Chelsea at East Brunswick, I enhanced resident satisfaction through effective communication and problem-solving. Proven ability to manage complex tasks, streamline operations, and provide exceptional support, ensuring a safe and welcoming environment for all.
Overview
36
36
years of professional experience
Work History
Homemaker and Caregiver
Household
05.2002 - Current
- Stay-at-home Mother for 23 years.
- Primary Caregiver to parent, grandparent and disabled friend.
- Assist with activities of daily living, promoting independence and well-being.
- Provide companionship and emotional support to enhance quality of life.
- Administer prescribed medications according to care plans and schedules.
- Cook and prepare meals according to nutritional requirements.
- Maintain a clean and safe environment for optimum health and well-being.
- Coordinate medical diagnostics and followups with physicians and related practitioners.
- Oversight, scheduling and compliance of prescribed therapies to include physical, occupational and speech related interventions.
- Perform all aspects of budgeting and financial management.
- Serve as durable financial and medical Power-of-Attorney.
Assisted Living Professional
Chelsea at East Brunswick and Whispering Knoll Assisted Living
06.1998 - 05.2002
- Management of Concierge Desk and related resident services.
- Served as 'First Impression' for incoming guests, families, practitioners, ownership members and potential clients.
- Handled all incoming telephone, mail and email communications - forwarded and prioritized accordingly.
- Provided primary administrative support to the Executive Director, to include: clerical assistance, generating correspondence; resident, family and corporate communications; special projects.
- Identify and coordinate interdepartmental needs; troubleshoot and suggest best practices that benefit both the internal and external customer.
- Communicate resident/family feedback for service enhancements related to dining, activities and wellness.
- Received and processed rent payments, receivables and payables utilizing Quickbooks software.
- Processed staff onboarding paperwork, background checks, drug testing, license verification and employment references.
- Created and maintained confidential resident face-sheets in accordance with HIPAA guidelines, laws and state regulations.
- Served as incident coordinator during emergent situations involving staff, residents, families, Police, Fire, EMS and State Inspectors, etc.
Hospitality Professional - Front Office Operations
Hilton Hotels Corporation and Benchmark Hospitality
05.1990 - 02.1998
- Met and exceeded guest expectations in various roles of progressive responsibility
- ed team in delivering exceptional guest service and satisfaction scores.
- Streamlined operational processes to enhance efficiency and reduce wait times.
- Mentored staff, fostering professional growth and improving service standards.
- Implemented training programs to elevate team performance and maintain high standards.
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Homemaker and Caregiver
Household
05.2002 - Current
Assisted Living Professional
Chelsea at East Brunswick and Whispering Knoll Assisted Living
06.1998 - 05.2002
Hospitality Professional - Front Office Operations
Hilton Hotels Corporation and Benchmark Hospitality
05.1990 - 02.1998